Program Associate (Bilingual Cantonese/English)

Job Title: Program Associate

Reports To: Family Support Director

Location: San Francisco

Compensation: $25-27/hr, hourly, depending on experience

Classification: Non-Exempt, Part-time

Schedule: Monday-Friday 20 hrs (9:00am-1:00pm) with occasional weekends

Date: July 8, 2024

To Apply: Please submit your resume and cover letter via https://fccenters.org/employment/. Account creation to submit a resume is not required.

Position Overview:

In accordance with Family Connections’ mission and standards, the program assistant works in partnership with parents/ caregivers, staff, and community agencies to build collaborative relationships and provide quality customer service.

About Family Connections Centers:

Family Connections Centers’ (FCC) mission is to support the development of strong, healthy families and thriving communities. We create opportunities for people of different backgrounds to work together cooperatively, sharing cultures, values, knowledge, and resources. We offer an array of interconnected, participant-driven programs that include early childhood education, family support, and K-5 education. Visit fccenters.org to learn more. 

Essential Responsibilities:

Provide high level customer service and hospitality to participants

Answers and directs all agency incoming phone calls

Provide participants with Information and Referrals, handouts, forms, and other information

Conduct inventory and organization of materials and supplies

Support with daily programming, ex. Data entry, reminder calls, texts to participants

Setup and cleanup of workshops and activities, confirming with attendees, and arranging childcare and food

Assist with event planning and logistics of community and family events as part of the team

Staff community event and outreach event in the community

Provide Early Childhood Programs support: co-facilitate PCI groups, set up, conduct intakes

Perform other duties as needed or requested by the supervisor

Qualifications / Requirements:

High School Degree; BA preferred

Bilingual in Cantonese/English preferred

Minimum two year of administrative office experience

Experience working with diverse communities including low-income families

Strong administrative and organizational skills, including computer literacy and familiarity with Microsoft Office Suite, zoom or similar software.

Excellent organizational skills and attention to detail.

Outstanding customer service skills

Ability to operate general office equipment.

Excellent verbal, written, listening, and interpersonal communication skills

Ability to type 50 words a minute

Professional ethics of confidentiality, discretion, and good judgment

Team player and flexible able to work in dynamic, busy environment

Able to handle multiple tasks, great problem solving, mediation skills and commitment to the Agency’s mission

Skills and Knowledge:

Strong critical thinking, flexibility, resourcefulness, attention to detail, and decision-making

Ability to speak in group settings, provide feedback, and share ideas

Demonstrated cultural sensitivity, experience working effectively in diverse communities of staff and participants, and knowledge of San Francisco’s diverse community and learning styles

Collaborative and self-directed, with the ability to work well in teams and independently

Attend in staff meetings, in-service trainings, professional development workshops, meetings with Family Connections’ HR consultant, and relevant meetings, trainings, and workshops as needed

Establish and maintain strong partnerships with community partners

Keen sense for safety, security, and ergonomics

Stay updated on CPR/First Aid, Mandated Reporter, Pesticide training, Workplace Harassment, Workplace Violence, and required vaccinations

LivesScan Clearance and physical health/TB clearance are required to be maintained throughout employment

Work Environment:

This position will be based out of our Portola, Excelsior, and Visitacion Valley centers. This job operates in a professional office environment with Pre-K and Afterschool Programs on site. Work scheduled weekdays, Monday-Friday, with occasional evening/weekend work to support community events. This role routinely uses standard office equipment such as computers, phones, fax machines, photocopiers, and filing cabinets.

COVID-19 Requirements

All employees are expected to be fully vaccinated, which includes current/available booster shots based on CDC recommendations. Any candidate unable to be vaccinated due to a sincerely held religious belief or a medical condition will be engaged to determine if a reasonable accommodation can be provided.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk, hear, walk, stand, bend, kneel, and crouch. The employee must lift and/or move items over 25 pounds and on occasion may require lifting/carrying a child or object up to 50 pounds. This job requires extended periods of time at a computer. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Family Connections Centers is an equal-opportunity employer and values diversity, inclusion, and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment.