Visitor Services Associate (Sonoma Coast)

Role Description:

The primary function of the Fort Ross Visitor Center's Visitor Services Associate is to welcome and assist visitors to the Fort Ross State Historic Park. They provide information about the park's history, exhibits, and activities, as well as operate the bookstore and handle fees and admissions. Additionally, they may facilitate educational programs/tours, offer guidance on trails and points of interest, and ensure visitors have a fulfilling experience while adhering to park rules and regulations. All of these are done while demonstrating exemplary customer service.

Responsibilities:

Recount information pertinent to Metini/ Fort Ross:

Cultural History

Natural History

Local flora & fauna

Park sites, pathways, parking rules, payment process

Campground Procedures:

Operations and reporting for Reef Campground

Visitor Center Procedures:

Visitor Center opening and closing procedures

Fort Compound opening & closing Procedures

Kiosk operation procedures

Restock and face Inventory

Answer phone, take messages

General FRC office tasks

Utilize the Shopify Point of Sale System:

Sales, returns, reports, ordering, receiving, inventory, item edits, etc.

Utilize the State Park R2S2 System:

Parking and day use fees; report running

Minimum Qualifications:

Possession of a valid CA Driver’s License. Driving is required.

Ability to read, write and speak English.

Ability to follow written or verbal directions.

Weekend availability.

Desired Qualifications:

Bilingual Spanish/English.

Flexible schedule.