Customer Service / Product Specialist BMW

DTLA BMW is a seeking an Customer Service Representative for our Dealership

Primary Responsibilities:

Ensuring every guest receives excellent service by answering leads, setting appointments, greeting guests, demonstrating products, presenting lease and sale proposals, delivering vehicles, following up, possessing exceptional product knowledge and dedication to service.

Qualifications & Skills Required:

Excellent written and verbal communication skills.

Willingness and ability to learn and information required to become a product expert.

Ability to complete a workplan unsupervised.

Genuine concern and dedication to helping people.

A passion for cars.

Bachelor degree preferred.

Customer service or retail experience.

Willingness to take constructive criticism.

Job Description Daily Duties:

Use CRM workplan to make required number of outgoing customer contacts (calls & emails)

Follow prescribed guidelines when responding to internet leads.

Greet guests at the dealership

Conduct product presentations and demonstration drives.

Present sale or lease proposals to guests

Work with sales managers to finalize terms and conditions of purchase or lease

Deliver sold vehicles to guests

Conduct post purchase followup

Ensure high quality with every guest interaction

Assistant in setup and maintain of dealership display

Move and park vehicles

Attend, participate, and/or complete required training meetings/ courses.

Benefits:

Employees (and their families) are eligible for medical, dental, vision, short/long term disability and basic life/ AD&D insurance after 60 days of employment. Car Pros sponsors 80% of basic medical (Kaiser Permanente), dental and vision insurance for employees. Employees pay the additional cost for dependents and any voluntary elections.

Employees can enroll in company’s 401k plan after one year of service. Employees will accrual one-hour personal time off for every 30 hours worked.

Please reply to this email with any comments and your resume attached.

We look forward to meeting you!