Remote Customer Service Representative

Job description:

About us We are professional and agile. Our work environment includes: Modern office setting Food provided Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a full-time position with opportunities for growth and advancement.

Responsibilities: - Answer incoming customer inquiries via phone, email, and chat - Provide accurate and timely information to customers regarding products, services, and promotions - Assist customers with placing orders, processing returns, and resolving any issues or concerns - Upsell products and services to maximize sales opportunities - Conduct outbound calls to follow up with customers and provide additional support - Communicate effectively in both English and Spanish to assist bilingual customers - Maintain a high level of professionalism and customer service at all times - Utilize excellent phone etiquette to ensure positive customer interactions Requirements: - Previous experience in customer service or a related field is preferred - Strong communication skills, both verbal and written, in English and Spanish - Ability to analyze customer needs and provide appropriate solutions - Sales experience is a plus - Proficient in using computer systems and navigating multiple software applications - Excellent problem-solving skills and the ability to handle difficult situations with patience and empathy - Ability to work in a fast-paced environment and adapt to changing priorities We offer competitive pay, comprehensive benefits package, including medical/dental/vision insurance, paid time off, and opportunities for career development.

If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we would love to hear from you! Note:

This job description is intended to provide an overview of the responsibilities and requirements of the position. It is not all-inclusive and duties may vary depending on business needs.

Job Types: Full-time, Part-time, Seasonal Pay: $16.00 - $24.00 per hour Expected hours: 40 per week Benefits: 401(k) Flexible schedule On-the-job training Paid time off Professional development assistance Work from home Experience level: 2 years Shift: Day shift Weekly day range: Monday to Friday Work setting: Call center Office