Customer Service Representative

Body Shop Receptionist / Assistant (Paramount)

employment type: full-time

job title: Customer Service Representative

Xclusive Auto Collision is seeking a full time Customer Service Representative for our Paramount location. This position requires you to greet, update customers regularly, as well as assist with other administrative duties. Body shop experience required.

Primary responsibilities:

Greet customers

Answer phones, multi-line.

Check in Customers and Open Repair Orders.

Call insurance companies for coverage’s, inspections, supplements and payment confirmations.

Assist with updating customers via phone/email. Log all notes in Management system.

Performs other clerical receptionist duties such as filing, photocopying, faxing, and scheduling appts for Management.

Handle and accomplish specific tasks given by Management.

Qualifications-

Knowledge and Experience with CCC is a plus

Bilingual is a MUST

Customer Service phone experience is a MUST!

Extremely effective written and verbal communication skills

Team Player - we all pitch in to help everyone in the company

Self-motivated and fast paced individual with serious work ethic

Must be able to work under pressure to meet deadlines

Must be able to problem solve

MUST BE ABLE TO MULTITASK

Someone who takes Ownership and puts passion into the results they give!

Great phone voice