Customer Support Assistant

Job Description:

We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues efficiently, and ensuring a seamless customer experience. You will work closely with internal teams to provide accurate information and maintain high levels of customer satisfaction.Responsibilities:Respond to customer inquiries via phone, email, and other communication channelsProvide accurate information about products and servicesResolve customer issues in a timely and professional mannerMaintain detailed records of customer interactions and transactionsAssist with order processing, tracking, and follow-upsCollaborate with internal teams to improve customer experience and resolve concernsEnsure compliance with company policies and customer service standardsIdentify opportunities for process improvements and contribute to team efficiency