Customer Support Assistant

Job Description:

We are looking for a detail-oriented and customer-focused Customer Support Assistant to join our team. In this role, you will be responsible for handling customer inquiries, providing solutions, and ensuring a smooth customer service experience. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to work effectively in a fast-paced environment.Responsibilities:Respond to customer inquiries via phone, email, and other communication channelsAssist customers with product information, troubleshooting, and issue resolutionMaintain accurate records of customer interactions and updates in the systemFollow company guidelines to provide high-quality service and supportCollaborate with internal teams to ensure customer concerns are addressed efficientlyProcess orders, returns, and service requests as neededIdentify recurring issues and provide feedback for service improvementsHandle multiple tasks while maintaining professionalism and attention to detail