Open House: Guest Service Agent Belleclaire Hotel

OPEN HOUSE:

November 6th, Wednesday from 11am to 3pm. November 7th, Thursday from 1pm to 4pm for an open house for a Guest Service Agent position.

Address:

Belleclaire Hotel

2175 W Broadway/corner of 77th street and Broadway

New York, NY 10024

Please bring a copy of your resume

Guest Service Agent/Guest Relation Responsibilities:

Immediately greet guest and offer to assist with their needs

Register and assign guests to hotel rooms

Compute bills, collect payments, and make change for guests

Transmit and receive messages, using telephones or PMS system

Respond to guest requests in a timely manner

Receive and resolve guest complaints, elevating to supervisor if necessary

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction

Ensure overall guest satisfaction

Perform other duties as requested by management

Work schedule varies and may include working on holidays, weekends and alternate shifts

Requirements:

1+ years hotel or customer service experience preferred