Night Audit/Overnight Front Desk Agent at Luxury Hotel

The Hotel Chelsea is seeking a full time Overnight Front Desk Agent. Our ideal candidate is a people person, detail oriented, and can stay calm and collected under pressure. With the right person, there is a strong possibility for this role to grow and develop as the hotel completes its opening this year.

Originally built in 1884 and home to many famous artists, writers, and creatives over the years, the Hotel Chelsea is reopening its doors in 2023. We are excited to build our team and present the iconic hotel that put Chelsea on the map.

MUST HAVE WEEKEND AVAILABILITY

Essential duties:

Create memorable experiences for guests by ensuring a smooth arrival and departure

Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information

To learn and articulate all room types, rates and unique selling points of the hotel and neighborhood

Provide information and assistance to all guests and visitors.

To ensure a high level of communication is maintained between the front desk and all other hotel departments for streamlined customer service.

Anticipate guests needs- always staying one step ahead

Qualifications:

At least one year of experience in hospitality (high-end boutique experience preferred) or two years in a customer service-related industry.

Fluency in English is required, both written and verbal

Flexibility with scheduling including weekends (Saturday and Sunday) and holidays

Ability to multitask and remain calm under pressure

Excellent customer service, communication and computer skills are required

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis, including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, disability, or any other basis prohibited by federal or state law