Entry-level IT Support

OVERVIEW:

Provide technical support for various small companies in the San Francisco Bay Area via phone, onsite, or e-mail. This role is client-facing and requires the highest level of customer service and professionalism. The position starts on a part-time basis (24 hours a week, Monday through Friday) and may lead to full-time.

PRINCIPAL DUTIES:

Actively answer support calls, service requests, resolve problems with computers, printers, Cloud servers, and applications like MS Office suite

Setup a PC/Mac/NAS/Firewall/Switch/Server/VoIP out of box and deliver to clients, following detailed procedures

Moves/Adds/Changes such as creating AD user accounts, on/offboard users

Troubleshoot other network issues with assistance from our remote server engineers or vendors

You will be the primary onsite resource traveling to client sites to resolve issues as needed

Creating service tickets showing time entries, documenting root cause and detailed resolution.

Creating How To documents internally and for clients

REQUIREMENTS:

Fluent in English with excellent verbal and written communication skills

Exceptional customer service skills and phone/e-mail etiquette

Troubleshooting hardware and software in a Windows environment and a few Mac computers

Must be comfortable replacing internal hardware on a desktop/laptop computer as well as printers

Basic networking skills, including an understanding of TCP/IP networks, servers, switches, WiFi

We ask that candidates please be able to safely lift, move and carry boxes, computers, monitors, etc. weighing up to fifty (50) pounds without assistance. And walk, climb, stand, stoop, bend at the waist, reach overhead, above the shoulders, and horizontally lift and carry sufficiently to perform tasks

Must have reliable transportation

Possession of a valid CA Driver’s License. Candidates must provide and maintain a good motor vehicle driving record

Work weekends or afterhours when necessary

Technical certifications such as CompTIA A+, Network+, or Microsoft related is preferred but not required

Please send your resume and cover letter. Sub-contractors may apply if you have ample insurance coverage.