IT Support Services Analyst II

The County of Santa Cruz is seeking an Information Technology Support Services Analyst II!

This is an exciting opportunity to join the Santa Cruz County team! We offer a generous benefits package which includes annual leave, paid holidays, medical, dental, vision and CalPERS retirement benefits!

Salary: $6,753 – 8,547 / Month

THE JOB: Become a key player in our dynamic and collaborative IT Support Team, contributing significantly to the technical needs of our County workforce in a Windows enterprise environment. In this capacity, you'll deliver comprehensive end-user support and guidance through various channels, as well as troubleshoot, install, and configure computers and other IT devices. We're seeking individuals with stellar troubleshooting and customer service skills, robust communication abilities, and previous experience in PC imaging, deployments, and incident tracking. This role will challenge you to deliver a wide array of IT skills in a fast-paced, invigorating setting. Join us and make a tangible difference in the public sector! The current vacancies are in the Information Services Department and the Human Services Department. The list established will be used to fill the current vacancies and it may also be used to fill other vacancies in other departments during the life of the eligible list.

THE REQUIREMENTS: Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

An Associate's degree from an accredited college in a computer related field and two years of experience performing both technical support and training.

OR

One year of experience performing both general technical support and training, which included level I support for at least one relevant enterprise level application.

OR

Three years of experience performing both technical support and training.

For more information and to apply online please visit www.santacruzcountyjobs.com

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