Senior IT Services Technician at global Law Firm

Our client, a well-established multinational law firm in Palo Alto, is looking to fulfill a direct hire need for a Senior IT Services technician. This position reports onsite five days a week to the Palo Alto office location. Flexibility for on-call support with the IT department as needed.

Employment Type: Full Time Direct Hire | M - F | 8:30am – 5pm PT

Onsite reporting

On-call and overtime flexibility as needed. Non-Exempt

Pay Rate: $80,300 – $113,000 DOE (+ Benefits)

The Senior IT Technician will be leading local IT operations and providing high-quality technology experience for our lawyers, staff, practice groups, and clients. This technician serves as an extension to the Infrastructure, Applications, and Service Management IT teams, providing local technical knowledge, troubleshooting, and systems support.

Responsibilities:

Supports the IT Regional Manager to uphold the local IT experience, delivering a service that is both responsive to identified incidents and proactive in continuously improving the Firm’s technology solutions.

Serves as an extension of the Firm’s IT Help Desk, leading L1 / L2 support at a local level for regional staff and providing continuity in escalation support with other IT service and solution teams.

Leads the response for IT service and support calls in regional offices, providing technical support for local staff.

Diagnoses and resolves technology problems reported by end-users in a timely manner.

Manages the lifecycle of regional technology, both for end-users as well as the Firm’s offices and facilities.

Configures and deploys end-user and office devices, including but not limited to laptops, printers, and handheld devices as an extension of the centralized Desktop Services team.

Participates in identifying and supporting delivery of proactive maintenance and upgrades to Firm appliances and systems in partnership with IT solution owners.

Performs miscellaneous technical support tasks and special technical projects as assigned by the Regional IT Manager.

Supports the technology-related needs of Facility upgrade projects.

Leads the identification of continuous improvement opportunities for tiered support services in coordination with Regional Management and centralized IT teams.

Supports the measurement and reporting of services to evaluate effectiveness and demonstrate value to the Firm.

Participates in identifying known technology problems, partnering with IT teams to both remediate and document knowledge articles to prevent issues from arising in the future.

Participates in administration, monitoring, troubleshooting, and supporting the Firm’s regional endpoints, appliances, and devices.

Serves as an extension of the centralized AV team as needed to enable Firm collaboration and conferencing.

Maintains departmental records in accordance with policies and procedures.

Submit all required paperwork and reports accurately and on time.

Manages maintenance contracts with various vendors as an extension of the Regional IT Manager.

Recognizes the importance of effective client service and presents the Firm in a positive light.

Successfully sets priorities, performs tasks in an orderly fashion, and meets time deadlines.

Stays current with changing priorities; willing and able to take on new tasks and responsibilities and learn new technology.

Qualifications:

Qualified candidates should have a college degree in Computer Science, Information Systems, or related technical study. Possess a minimum of five years’ experience in a professional service-oriented organization. Technical certifications (MCSE, Cisco CCNA, etc.), are highly preferred. Expertise in Windows 10 (and later) as well as MS 365 Applications. Knowledge of troubleshooting and supporting end-user devices (PCs, Laptops, Printers, etc.). Including conference center audio visual related equipment. Strong knowledge of routers, switches, and networking equipment. As well as LAN Infrastructure, firewalls, and VPN services. Experience in Citrix remote operating system. Knowledge of telephone/voicemail systems, and basic software application installation for new technical equipment onboarding. Ability to work in confined space, lift to 50 pounds and utilize various hand tools. Must possess a high level of professionalism, and ability to support a fast-paced environment with prioritization of work accordingly. A collaborative and team-oriented working style is highly desired. In addition to strong communication skills, with ability to provide support and information concisely and accurately.

We are a Bay Area, CA based staffing and recruiting firm assisting our client with this direct hire need. Please respond with your updated WordDoc resume and contact information—Thank you!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Type: Direct Hire