Lead Ticketing Associate (Woodland Park Zoo, Full Time)

TITLE: Lead Ticketing Associate

SALARY:$23.00 - $27.85 per hour. Every employee upon first appointment, will start at $23.00 per hour.

OPENING DATE: 11/15/24

CLOSING DATE: 12/02/24

JOB TYPE: Regular, Full-time, FLSA non-exempt

UNION: Represented

OPENINGS: 1

LOCATION: On grounds 5 days/week

DEPARTMENT: Admissions

Currently, union negotiations are underway and this position will be covered by a collective bargaining agreement. The pay rate and benefits are subject to change based on the final bargaining outcome.

This position will average 40 hours per week. Shifts will range from starting at 9:00 am to ending at 9:00 pm, and will be an average of 8 hours long (start times may be as early as 8:00 on rare occasions to cover special events). This position will work a Thursday to Monday schedule (days off are Tuesday and Wednesday).

HOW DO YOU ZOO?

More than 1.3 million people visit Woodland Park Zoo each year. We connect people with wildlife and remind them of what’s at stake in our changing world. Our job is to motivate people to take action and provide them with the tools needed to join us in saving endangered species. Working for the zoo means upholding our mission, “To save wildlife and inspire everyone to make conservation a priority in their lives.” Apply today and show us how you zoo.

WHO YOU ARE

As our new Lead Ticketing & Membership Associate, we know you will be successful in this role because you are:

Punctual and Reliable: You show your respect to others and your loyalty by consistently staffing your shifts on time.

Flexibility: You welcome role variety so you may have back-to-back shifts running the carousel to greeting guests at fee-based exhibit.

Cash Handling: Balancing your register at the end of the day is easy as you take care to properly receipt your credit and cash transactions.

Guest Experience: You relish in the opportunity to make the first and last guest interaction that is memorable and makes them want to plan their next visit to the zoo.

Positive Attitude: You love the hustle and bustle of a boisterous crowd, offer options to resolve frustrations, and are happy to answer the same inquiries again and again with a smile.

A Leader: You are excited by the idea of helping support your teammates. You are happy to give breaks to staff as necessary, arrange work areas, and resolve issues as necessary. You are able to adjust your communication based on subject and audience and are able to assist in training new employees.

YOUR PRIMARY RESPONSIBILITIES

Sell zoo membership, general admission, and promote zoo products and experiences

Handle various payment types, operate cash registers, point of sale terminals, and maintain a cash drawer.

Expedite visitor entry, establish queuing lines, and help with crowd control in a customer friendly manner (i.e. carousel)

Provide customer service information and assistance to the public and staff in person or on the phone including: general information, educational/interpretive programs, and special events.

Ensure a safe environment for visitors, staff, and volunteers; monitor key areas and entrances and report safety concerns to supervisor in a timely manner.

Set-up, organize, arrange, and maintain any necessary equipment or program items.

Function as a parking attendant as required during peak times.

QUALIFICATIONS

High school diploma or General Education Degree (GED) and one (1) or more years related experience or an equivalent combination of education and experience.

Demonstrated good cash handling skills.

Successful applicants must live and work in Washington State to perform this role.

Applicants must be at least 18 years old.

Ability to work a non-standard/flexible schedule, which may include weekends, evenings, holidays, and special events.

BENEFITS

The Woodland Park Zoo offers a comprehensive benefits package for fulltime staff including:

Medical, dental, and vision HMO and PPO plans for you and eligible dependents

11 paid holidays and 2 personal holidays 

Accrue 12 vacation days and another 12 days of sick your first year

Flexible Spending Account (FSA) 

Employee Assistance Program (EAP) 

Tuition reimbursement 

Free zoo membership that includes zoo admission and discounts after 90 days 

4 complimentary tickets per year plus other discounts and perks  

Free staff parking 

403(b) Retirement Plan 

SELECTION PROCESS

Application: Please include a resume with your application through our Zoo Careers site at zoo.org/jobs. Please be sure to list or upload copies of all relevant training and certifications on your application. The zoo may review existing application pools to fill this position or use this pool to fill future vacancies. 

This opportunity is open to all candidates that meet the qualifications. Woodland Park Zoo values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The zoo encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, 2SLGBTQ, people with disabilities, veterans, and those with diverse life experiences. Woodland Park Zoo is committed to providing access and reasonable accommodation in all its services. If you need accommodation in the application or interview process, please contact our recruiting team at careers@zoo.org.

Screening: We will review applications and select some candidates for screening calls. Final candidates will be invited for virtual or in-person interviews.

Offer: Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check.