Senior Manager, Product Design Lead

West Creek 3 (12073), United States of America, Richmond, VirginiaSenior Manager, Product Design LeadThe Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. We are passionate about advocating for user needs and delivering innovative, accessible, and world-class products that redefine our customers day-to-day financial activities.We are currently seeking a Sr. Manager, Product Design Lead to join the Fraud & Disputes design team. Our mission is to create experiences that ensure our customers' identity and money are used only in ways they intend. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.What You’ll Do:As a leader and maker, you’ll be asked to handle a variety of responsibilities, including:Strategy & Planning

Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into transformative, intuitive, user friendly, and on-brand interfaces

Leading in translating complex ideas into understandable concepts that evolve and enhance the product interface

Engaging in portfolio prioritization to help set the strategy for the team

Managing through shifting priorities to provide clear direction and input on product definition

Advocating for the customer through human centered design methodologies, including: discovery, ideation, sketch sessions, and user testing

Creating and facilitating design led workshops to engage and build alignment across different partners and teams

Championing prioritization of design centered product enhancements grounded in research and analysis

Connecting with design community peers by learning, sharing, and teaching

Lead & Develop Teams

Building and leading successful teams by mentoring, coaching, and elevating others

Guiding team members in strategy, research, alignment, analysis, and execution tasks

Leading your team through career development plans to encourage talent growth

Participate in hiring by reviewing resumes, conducting interviews and attending consensus

Discovery & Delivery

Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities

Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams

Storytelling — evangelizing the value of a systems-mindset, influencing partner adoption and making it easy to realize business impact

Creating style guides, iconography, and infographics that can be leveraged by teams

Drive end-to-end product design by:

Working with researchers to understand customer needs and interpreting information into visual forms that are impactful and intuitive

Framing problems, determining insights, and defining visual designs to serve customer needs

Working within an established design system

Ideating, sketching, and delivering low to high fidelity prototypes

Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines

Storytelling and presenting visual concepts to various stakeholders

Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications

At least 8 years of experience with user interface and user experience design

Preferred Qualifications

Bachelors or advanced Degree in Human-Computer Interaction, Design, Behavioral Science

Experience managing a cross-functional team

Experience designing for cross channel experiences

Experience working within a large Enterprise environment and collaborating with a cross-functional team

Experience with design and prototyping tools, particularly Figma

Experience working within an established design system

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, DesignCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).