-
ID
#43997133 -
Job type
Permanent -
Salary
TBD -
Source
7-Eleven, Inc. -
Date
2022-07-10 -
Deadline
2022-09-08
Driver Support Advisor
Texas, Irving, 75014 Irving USAPermanent
Vacancy expired!
- Monitor and respond to the driver support chat queue.
- Help coordinate drivers with app questions around status using canned answers for chat and email (confirmed, waiting list, and active).
- Monitor and provide support to en route delivery issues and notifications, requiring chat support assistance.
- Monitor and provide support to Customers not home or when they do not answer attempted contacts.
- Monitor and provide support to delivery returns, cancellations, refusal of delivery, and damaged goods.
- Coordinate driver support chat to include assigning interactions to the appropriate group, assigning the appropriate priority, or resolving the transaction.
- Assist New Drivers in Online Account Registration.
- Meet required metrics or service levels required by our clients.
- Maintain adherence to the company policies and work standards.
- Demonstrated comprehension skills for the purpose of determining customer issues and problem solving with the intent of keeping customers for the long-term.
- High School Diploma or equivalent with 12 months' experience in a service-related role.
- Basic Knowledge of computer skills including Microsoft Office application software Excellent verbal and written communication skills
- Ability to utilize basic math computation skills.
- Required to work a flexible schedule that provides needed coverage for customer service levels. Required to read and follow all company policies and procedures.
- Able to maintain a regular work schedule to meet the needs of the business. Support and model the company values.
- Competitive base salary
- Holiday pay and generous paid time off
- Medical, dental, vision and life insurance
- Relaxed dress code and remote / open office environment
- A supportive culture that encourages health and personal improvement
- A challenging and rewarding work environment with smart, great people to work with every single day
Vacancy expired!
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