TVC - Customer Service Representative (Customer Service Representative III)

Please Note:All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number, and a description of duties performed./To receive Military Employment preference, a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD form 1300 must be provided before an interview can be extended./College transcripts, licenses, certifications, etc. must be provided before an interview can be extended.If this information is not provided prior to the interview, your application may be rejected because it is incomplete. Attaching documents to the application is preferred.Resumes do not take the place of this required information.To learn more about TVC Employee Benefits, please click on the link below:https://www.tvc.texas.gov/wp-content/uploads/2023/02/ERS-brochure-final-1.pdfSubmitted Through Work in Texas: Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. CAPPS Recruit:https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

General Description:Serves as an VA accredited vital member of the Claims Department of the Texas Veterans Commission. Performs entry-level administrative support or technical program assistance work. Work involves answering correspondences, sorting and reviewing mail, answering and routing phone calls, data entry work, maintaining files and reports, general office duties, compiling data, and providing exceptional customer service to those we serve. /To promote a strong environment, TVC maintains a telecommuting policy. The policy is decided by division and contingent on continued performance.///Essential Duties and Responsibilities:

· Performs general office duties such as basic bookkeeping work, and assisting

with general human resources and outreach.

· Analyzes and sorts incoming mail, routes mail not requiring supervisor’s attention to proper

official, and composes non-routine replies independently.

· Assists in answering phone calls, routing incoming calls, taking messages, greeting visitors and

directing visitors to appropriate staff.

· Performs data entry work.

· Types and edits correspondence, letters, and memoranda.

· Assists in compiling data for charts, graphs, databases, summaries or reports.

· Maintains files and records.

· Disseminates information concerning agency programs and services.

· Provides exceptional customer service to those we serve.

· Resolves customer service problems.

· Adheres to developed administrative or operating procedures and guidelines.

· Follows rules, regulations, policies, and procedures concerning agency programs and

procedures.

· Performs related work as assigned.

· Work hours other than 8-5 may be required.Military Crosswalk information:https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSCAdministrativeSupport.pdfMinimum Education:Graduation from an accredited high school or equivalent. Experience and education may be substituted for one another. Experience: Two (2) years of experience in clerical or administrative support work. Additional Requirements: A valid Texas Driver’s License must be provided within 90 days of hire.Preferred Experience and Qualification:

· Honorably discharged Veteran

· Associate’s degreeKnowledge, Skills and Abilities:· Knowledge of computers, business terminology, spelling, punctuation, grammar, math,modern officepractices and procedures and principles of office management.· Knowledge of office practices and administrative procedures. · Skill in word processing and Microsoft office products. · Skill in use of standard office equipment. · Ability to provide exceptional customer service. · Ability to work effectively with a variety of individuals, groups and stakeholders. Environmental & Physical Conditions:

Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping, and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.Notes to Applicants:

To receive Military Employment preference, applicable source documentsmust be provided before an interview can be extended. Attaching documents to the application is preferred.

College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. Attaching documents to the application is preferred.If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.

This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.

DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS. APPLICANTS SCHEDULED FOR INTERVIEWS WILL BE CONTACTED.

Veterans Information: The TexasVeterans Commission is committed to hiring Veterans and is proud to employ the highest percentage of Veterans among all state agencies. Additional info may apply via the job posting.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:The Texas Veterans Commission does not discriminate on the basis of person’s color, race, national origin, gender, gender identity/gender expression, sexual orientation, marital status, disability religion, or age in employment or the provision of services.Job: Office and Administrative Support Organization: TEXAS VETERANS COMMISSION Title: TVC - Customer Service Representative (Customer Service Representative III) Location: Texas-Houston Requisition ID: 00044853