Customer service representative

Houston Wrap Kingz is a leading automotive customization shop specializing in high-quality vehicle wraps, detailing, and custom design services. We’re passionate about transforming vehicles into works of art and providing an exceptional customer experience. As we grow, we’re looking for a dedicated Customer Service Representative to join our team and be the welcoming face and voice of our brand.

Job Description:

We are seeking an enthusiastic and personable Customer Service Representative to help create a positive experience for our customers. As the first point of contact, you’ll play a key role in handling inquiries, scheduling appointments, and supporting our customers through every step of their vehicle wrap or detailing journey.

Key Responsibilities:

Greet customers in person and over the phone with a friendly and professional demeanor.

Answer questions about our services, products, and pricing, and assist customers in choosing the best options for their needs.

Schedule consultations and manage appointment calendars.

Process orders, payments, and ensure accurate documentation.

Coordinate with the production team to keep customers informed about their vehicle’s status and expected completion times.

Address and resolve customer concerns promptly, ensuring a high level of satisfaction.

Maintain a clean and welcoming front desk and waiting area.

Qualifications:

Prior experience in customer service or a related field, preferably in the automotive or customization industry.

Strong communication skills and a customer-centric attitude.

Ability to manage multiple tasks efficiently and remain organized.

Proficiency with scheduling and point-of-sale software.

Bilingual (English/Spanish) is a plus but not required.

Benefits:

Competitive hourly pay

Paid time off

Opportunities for growth within the company

Fun and dynamic work environment with a passionate team

How to Apply:

If you’re ready to bring your customer service skills to Houston Wrap Kingz, we’d love to hear from you! Please submit your resume and a brief cover letter explaining why you’d be a great fit for our team.

Houston Wrap Kingz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.