Customer Service Representative

Customer Services Representative

Lamont Brands, Inc.

League City, TX (On-site)

Full-time, M-F 8:00am to 5:00pm

About the Job

As a Customer Services Representative at Lamont Brands, Inc., you will work directly with our customers and vendors to provide assistance, resolve complaints, answer questions, and process orders. If you enjoy helping people and have great interpersonal skills, this may be a good fit for you!

Headquartered in League City, TX , Lamont Brands, Inc. provides top-quality custom branded products and service. As a team member, you must follow our core values – work with integrity by being honest and having strong moral principles when working with customers, team members and vendors as well as partnering together to exceed the expectations of our customers. You will fulfill orders on time through planning and create unique and original ideas for our customers.

Key Job Duties:

1. Answer and distribute incoming phone calls or log missed calls (log name, company, phone number, reason for call, etc.)

2. Walk-in customer assistance to include taking and entering in order details

3. Process customer payments

4. Notify customers of completed orders

5. Check the status of open promo orders daily for the Sales Team

6. Verify proof has been sent, approved, or pending

7. Call vendors and place and check on orders

8. Verify payment has been placed for vendors needing pre-payment

9. Log order status, point of contact and order details

10. Support Sales Team by creating research presentations