CUSTOMER SERVICE/SALES REPRESENTATIVE

WE HAVE AN IMMEDIATE OPENING FOR AN EXPERIENCED SALES/ CUSTOMER SERVICE REPRESENTATIVE. WE ARE LOOKING FOR A MOTIVATED INDIVIDUAL WHO IS CAPABLE OF RUNNING AND IMPROVING THIS DEPARTMENT OF THE COMPANY.

THIS IS A PART-TIME POSITION WITH WEEKLY PAY AND A GREAT OPPORTUNITY FOR ADVANCEMENT.

WHAT WE DO

WE ARE A WELL KNOWN FABRICATION COMPANY WHO EXCELS IN THE PRODUCTION OF GASKETS, CUSTOM COOLER, FREEZER BOXES AND REPLACEMENT DOORS. WE ALSO SELL DIFFERENT KINDS OF HARDWARE, CURTAINS AND OTHER ACCESSORIES.

JOB DESCRIPTION

TAKE INCOMING CUSTOMER CALLS, SCHEDULE AND COORDINATE ALL SALES CALLS AS CALLS ARE RECEIVED.

MANAGE AND ORGANIZED CUSTOMER SERVICE CALLS AND EMAILS, CREATE DISPATCH TICKET FOR ALL SALES CALLS AND DISPATCH SERVICE TECHNICIANS

DEBRIEF SERVICE TECHNICIANS AFTER COMPLETION OF EACH CALL AND RESPOND TO ALL MESSAGES LEFT OVERNIGHT.

FOLLOW UP WITH THE PRODUCTION DEPARTMENT TO MAKE SURE PRODUCTS ARE DELIVERED TO CUSTOMERS ACCORDING TO THE DATELINE.

MEET YOUR WEEKLY SALES TARGET.

CREATE ESTIMATES FOR CUSTOMERS AND MAKE SURE TO HAVE THEM TO THE CUSTOMER WITHIN 24 HOURS FROM THE DAY OF REQUEST AFTER BEEN APPROVED BY THE MANAGER. FOLLOW UP CALL THE NEXT DAY BY NOON IF NO REPLY

WORK CLOSELY WITH GENERAL MANAGERS AND SERVICE TECHNICIANS TO PROVIDE ADMINISTRATIVE TRACKING SUPPORT USING THE PRODUCTION/SERVICE TRACKING

WORK CLOSELY WITH GENERAL MANAGERS AND SERVICE TECHNICIANS TO PROVIDE ADMINISTRATIVE TRACKING SUPPORT USING THE PRODUCTION/SERVICE TRACKING

REQUIRED SKILLS

ABILITY TO BUILDING CUSTOMER RELATIONSHIPS

ABILITY TO MEET DEADLINES

PROPER COMMUNICATION BOTH WITH OUR COMPANY AND CUSTOMERS REGARDING PROBLEMS AND QUESTIONS

SALARY REQUIREMENTS;

$18/HOUR

Related keywords: customer service, customer service representative

Job Type: full time -time=8hours daily

Salary:\ $18.00 per hour

Benefits:

Flexible schedule

Paid time off

Schedule:

8 hour shift

Monday to Friday

Supplemental pay types:

Bonus pay

COVID-19 considerations:

To keep our environment safe, we have provided barriers, face masks, hand sanitizers in order to make that our employees and customers are protected

Education:

High school or equivalent (Preferred)

Experience:

Customer Service: 1 year (Preferred)

Work Location: In person

Language;English and spanish