Collections and Office Admin

Location: On-Site in Austin, Texas

2312 Western Trails Blvd #B201, Austin, TX 78745

Company: Flagstone Roofing & Exteriors, LLC

Working Hours: 8 AM - 5 PM, Monday through Friday

Salary: $20 / hour

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Position Overview: The Advanced Collections Specialist & Office Administrator is responsible for both managing advanced collections efforts and providing administrative support for the office. This role ensures the smooth running of day-to-day operations, from ordering supplies to organizing mail, while also overseeing the collections process for overdue accounts. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple tasks. A reliable vehicle is required for occasional off-site tasks such as check pickups and mail runs.

Key Responsibilities:

Office Administration:

General Administrative Support: Assist with daily administrative tasks to ensure smooth office operations.

Supplies Management: Order and manage office supplies to keep the office fully stocked.

Mail Organization: Sort and organize incoming and outgoing mail.

Proposal Management: Run GAF proposals for roofing projects and ensure proper documentation.

Financing for Files: Manage financing documentation and coordination for project files.

Check Pickups: Occasionally pick up checks from clients using a personal vehicle.

Advanced Collections:

Accounts Review & Reconciliation: Track overdue accounts and manage the AR Collections Tracker.

Client Communication: Contact clients via email or phone to collect outstanding payments and address any concerns.

Payment Plans: Facilitate payment plan agreements with homeowners and ensure proper setup of payment schedules.

Documentation: Maintain detailed records of collection efforts and update systems such as Rooflink and the AR Collections Tracker.

Required Skills:

Strong organizational and multitasking abilities.

Excellent communication skills, both verbal and written.

Proficiency with office software, accounting tools (QuickBooks), and CRM systems (Rooflink).

Ability to handle escalated collections situations with professionalism.

Knowledge of Texas lien laws and credit reporting is preferred.

Qualifications:

2+ years of experience in collections, administration, or accounts receivable.

Must have a reliable vehicle for off-site tasks.

Experience with QuickBooks and collections processes preferred.

Ability to manage general office tasks efficiently.

Benefits: Paid time off, and opportunities for professional development.