Customer Success Manager

Located onsite at our Austin, TX headquarters.National Credit Center (NCC) is a leading comprehensive data and software solutions provider that enables auto dealerships nationwide to increase sales, drive user engagement, and improve operational efficiencies.The Account Manager (Relationship Manager) understands each customer and their active services with NCC and determines the best approach to complement their existing workflow with additional NCC products. The Relationship Manager must ensure that each existing customer utilizes all products within the National Credit Center product offering and, if not, determine why and the resolution(s) needed to retain the client.What You Will Do:

Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best product offering.

Maximize performance with all NCC products, promote the value of the current active product(s), and upsell additional services and offerings.

Assess attrition reports to identify potential defecting accounts and execute a game plan to retain the business.

Review customer account activity to identify accounts that may not be using NCC services to their volume potential and identify proactive solutions to drive results.

Provide first line of contact and support to all clients and seek to improve all aspects of the customer experience with NCC.

Proactively perform ongoing retention activities, including monthly calls and emails, and monitor usage reports to manage increases or declines.

Assist customers as needed with setting up and navigating programs or software associated with a product during the first 90 days. Promotion of such usage may include, but not be limited to, regular contact with each user to confirm usage is taking place and proactively assist with identification and/or resolution of all items that may contribute to minimal or no usage of NCC services.

Leverage account segmentation to consistently exceed monthly revenue goals, achieving KPIs and maintaining an active pipeline

What You Will Bring:

At least 3 years experience in an Inside Customer Success / Account Management role

2+ years of proven KPI-driven cross-sell/upsell experience and ability to identify opportunities

Excellent written, verbal, and telephone communications skills

Excellent presentation skills

What We Offer:

Base plus commission

Unlimited PTO

Medical/Dental/Vision

Interview Process:

Recruiter Screen

Video Interview w/HiringManager

In-Person Interview w/Lead

Offer

About NCCFor over 20 years, National Credit Center has been a leading provider of comprehensive data, software, and marketing solutions to dealerships nationwide to increase sales, drive user engagement, and improve operational efficiencies. Learn more about us on our website: www.nccdirect.comPowered by JazzHR