Customer Success Manager (CSM) – Public Sector

Job Description:DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.The RoleThe Customer Success Manager (CSM) advocates for our customers. The CSM will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. The CSM will bring ServiceNow's best practices, innovations, and capabilitiesto help customers achieve their goals.Essential Job Functions:

Become an expert in ServiceNow's customer success methodology.

Drive the customer engagements for customers in your portfolio, understanding each customer's needs and challenges.

Ensure customers are technically healthy and on the most recent version of our product.

Identify criteria for assisting your customers by using Success Plays in the Success Platform.

Promote ServiceNow customer success stories and processes.

Ensure customers obtain the maximum value from their ServiceNow investment and use their licenses.

Work with ServiceNow teams to improve product adoption and increase footprint.

Ensure any escalated client issues are resolved quickly, using resources across the company ecosystem.

Act as a customer advocate within the company, ensuring that customer perspectives and needs are represented in

Basic Qualifications:ServiceNow Certifications: Certified System Administrator Certification (CSA)3+ years of experience providing customer professional services or related business support.Ability to provide independent, comprehensive services.Experience with digital transformation and program/project management.Experience resolving issues through analysis.Experience in working collaboratively.Comfortable with learning and explaining technical products or services.Ability to manage multiple customers and priorities simultaneously.Works well in a collaborative team environment, partnering with sales, product, and support teams.Other Qualifications:

Must be a U.S. citizen based in the United States

Ability to gain government clearance.

Experience working with the US Public Sector / Government

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $125,600 - $233,200.Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.If you are an applicant from the United States, Guam, or Puerto RicoDXC Technology is an Equal Opportunity/Affirmative Action employer . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.Postings link (https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant&SubType=PG)Disability AccommodationsIf you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (GSS-HR-ER@dxc.com) .Please note: DXC will respond only to requests for accommodations due to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .