Senior Project Manager, Professional Services - Packaging

DescriptioneProductivity Software (ePS), headquartered in Pittsburgh, PA ,  is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivity's integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices worldwide and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive.eProductivity Software is hiring for a Senior Project Manager, Professional Services to join our Packaging Segment Solutions operations team. This role is a remote role with approximate travel of around 20% to our customers during roll-out and software implementation stages.We are looking for someone who has experience in large-scale software implementations, has good project management experience and knows how to develop and organize a project plan from discovery to go-live.Job Description:In this role, you will be responsible for managing the implementation of ePS ERP solutions enabling our customers to achieve their business objectives and operational results. This will include but not be limited to project management and delivery, stakeholder and customer relationship management, aligning with customer strategy, policy and procedures, planning product customizations and overall scope management, team leadership, financial management, partnering with the customer to advise and guide on change management issues and identifying ePS PMO process improvements.Main Duties and Responsibilities:Project Management and Delivery

Development of project plans – including estimation of resource requirements (skills, software, hardware etc) and timeframes, scheduling, budgeting, dependency identification and management, and change management planning

Management of project delivery according to approved project plans, objectives, budgets and document progress

Stakeholder management – through active involvement and regular communication with key stakeholders

Project status reporting to key stakeholders including progress against milestones, issue and risk management details and budget versus actual costs

Management of project issues and risks – including: issue and risk identification, logging, assessment and treatment strategies

Management of project scope change through defined project change management processes

Alignment of projects to strategic and operational plans of the Customer

Conduct of Post Implementation Reviews to identify and implement process improvement for future projects

Completion and filing of project documentation

Consultative Relationship Building

Active promotion and realization of the benefits and value associated with project delivery and professional service delivery in particular.

Earn the trust of key client executives and personnel through demonstrated expertise, high quality delivery, and candid insight

Actively seek opportunities to expand value to the client within current scope and through proposal of project extensions and additional projects

Profitability Management

Managing chargeability of ePS services resources

Managing personal chargeability

Management of stakeholder expectations in line with delivery capability and priorities

Alignment of deliverables and business needs and requirements. Customer awareness of an agreement with scope and contract terms. Obtaining signoff on completion of deliverables.

Managing invoicing process including proactively building client understanding of invoiced charges.

Job Requirements:

Bachelor’s Degree or equivalent experience may be considered in lieu of completed Degree

8+ years of experience in Project Management of Software Product Solutions Delivery for external customers

Ability to manage customer expectations in accordance with work priorities

Strong inter-personal and relationship management skills

Effective verbal and written communication skills

High level of presentation/persuasive communication skills

Knowledge of packaging industry desired

Experience with Smartsheet, MSFT Project, and Jira desired

Fluent in English and any other European languages would be a plus

PMP Certification desired

At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone's expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services.ePS - Empowering Packaging and Print !Equal Opportunity & Disability Accessibility StatementeProductivity Software is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination. EEO is the Law: http://www.eeoc.gov/employers/upload/posterscreenreaderoptimized.pdf (https://www.eeoc.gov/sites/default/files/migratedfiles/employers/posterscreenreaderoptimized.pdf) eProductivity Software is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us atemail talent.acquisition@epssw.com . eProductivity Software will make determinations on such requests for accommodation or assistance on a case-by-case basis.Pay Transparency Nondiscrimination ProvisioneProductivity Software will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)