URGENT REQUIREMENT BUSINESS PROCESS ANALYST HYBRID - PA

Cerebra Consulting Inc is a System Integrator and IT Services Solution provider with a focus on Big Data, Business Analytics, Cloud Solutions, Amazon Web Services, Salesforce, Oracle EBS, Peoplesoft, Hyperion, Oracle Configurator, Oracle CPQ, Oracle PLM and Custom Application Development. Utilizing solid business experience, industry-specific expertise, and proven methodologies, we consistently deliver measurable results for our customers. Cerebra has partnered with leading enterprise software companies and cloud providers such as Oracle, Salesforce, Amazon and able to leverage these partner relationships to deliver high-quality, end-to-end customer solutions that are targeted to the needs of each customer. Position: Business Process Analyst Duration: 12 months plus Location: Hybrid some travel to King of Prussia, PA Client is a next-generation consulting firm dedicated to creating state-of-the-art narratives for transformation and innovation and deploying them at scale. Our goal is to deliver superior value and tangible results to our clients as they navigate the digital revolution and achieve transformations which generate a positive impact. We are seeking qualified Business Process Analysts to support initiatives within a large energy industry marketer and distributor. The consultant will provide technical and functional expertise in the areas of defining business requirements for improvements and working with business stakeholders to ensure realization of these requirements in technology solutions. Projects include Payment Simplification, Customer Experience / Online Enhancements, and Interactive Voice Response (IVR). Responsibilities:

• Define the business cases for each of the new initiatives and while not playing a project management role, will provide oversight for their implementation.
• Develop clear picture of Current State processes and gaps to achieve future state
• Work directly in the business groups to define new areas of improvement and prioritize process improvements.
• Participate in design reviews, develops recommendations for how to improve or redesign relevant software tools to meet the needs of the company's process design.
• Develop business process maps and translates functional requirements to hand over to Technology center teams or contractors to build out system changes.
• Coordinate with technology architects and other business channels
• Identify and decompose complex business problems and develop recommendations and/or design solutions
• Provide project management leadership to ensure new initiatives are delivered as promised to the business as needed.
• Work with business to define and build business case justification for new initiatives
• Identify testing scenarios and supports test script development as needed
• Lead IT Single Point of Contact within a defined business area to drive new initiatives forward between business and IT

• Bachelor's level degree in relevant field and at least 6-10+ years relevant experience
• Experience in Payment Processing, Customer Experience/Online Enhancements, and/or Interactive Voice Response (IVR) is required.
• Demonstrated experience to lead teams of requirements analysts to collect, document and progressively elaborate requirements using use-cases; to develop general user requirements, detailed functional requirements and system specifications working across functional teams.
• Ability to work on multiple projects simultaneously
• Ability to initiate dialogue and facilitate solutions with Business Leads
• Ability to develop and maintain relationships with stakeholders to ensure long-term partnerships
• Experience with managing a team of direct reports in previous roles
• Possesses superior interpersonal skills and ability to work with a variety of personalities
• Strong organizational skills to manage time, prioritize effectively, and handle multiple deadlines
• Strong relationship building skills and strong skills in coordination, project management, organizational and time management skills.
• Ability to draw upon experience, judgment, and solid business acumen to offer insights
• Experience working in a hybrid waterfall/agile environment
• Experience with Jira and/or Microsoft DevOps (MS DevOps preferred)
• Knowledge of SAP, BI, Web and Mobility desired, including experience with CRM (e.g., MS Dynamics) and IVR (e.g., Nuance)
• Strong communicator across verbal, in person, graphical and document-centric formats
• Has managed a team of at least 1-3 direct reports in past experiences
• Able to lead discussions to drive initiatives with guidance from a Program Manager/Lead and work independently as required
• Strong organization skills
• Advanced proficiency in Microsoft Office including Visio; comfortable using Slack for collaboration/communication
• Knowledge of Business Process Modeling tools a plus
• Ability to function effectively in a fast paced, team-oriented work environment