TECH SUPPORT (Entry Level OK)

About Us: WAVE Drowning Prevention Systems is on a mission to end drowning. The company is revolutionizing the job of lifeguards, giving them tools that make their job far more engaging and ensuring they intervene long before incidents turn into drownings.WAVEis the first truly reliable, affordable, and easy-to-deploy technology that dramatically reduces the risk of drowning. We offer a dynamic and supportive environment where interns can grow, learn, and make significant contributions. Visit saferswimming.com to learn more.

Position Summary: We are looking for a motivated and enthusiastic Tech Support individual to join our team. This position will provide hands-on experience in assembling components for equipment, network support and technical customer support. The ideal candidate will possess a strong foundation in network infrastructure and a proactive, problem-solving attitude.

Key Responsibilities:

· Assist in maintaining and troubleshooting network infrastructure, architecture, connectivity, and security.

· Provide technical support to customers, resolving issues promptly and effectively.

· Collaborate with cross-functional teams to ensure seamless integration and functionality of our WAVE ecosystem.

· Utilize Hubspot and other ticketing systems to manage and track customer support requests.

· Document technical processes, solutions, and best practices.

· Support the IT team with operational tasks and projects as needed.

Qualifications:

· Education, training, or experience as a network support technician or technical customer support representative is preferred but not necessary based on your work or school experience.

· Knowledge of network infrastructure, architecture, connectivity, and security a plus.

· Exceptional organizational and time management skills.

· Excellent interpersonal, communication, and collaboration skills.

· Positive “can-do” attitude and sense of urgency.

· Superb analytical and problem-solving skills.

· Experience with Hubspot, Hubspot ticketing systems, or similar is a plus.

On-boarding Process:

· On-site visit to our Norwalk, Connecticut factory and operations to gain hands-on understanding of our processes.

· Field visit with the Sales Team to a customer location for real-world experience.

· Comprehensive understanding of the WAVE ecosystem of equipment.

· Training on all WAVE support resources/tools and internal software programs.

· Familiarization with company policies and procedures.

What We Offer:

· Opportunity to be part of a truly world-changing endeavor to reduce drowning deaths and injury.

· Real-world experience in a dynamic and fast-paced tech environment.

· Mentorship from experienced professionals.

· A collaborative and inclusive work environment.

· Competitive salary with opportunity to grow as company expands.

To apply please visit our CAREERS page (https://www.saferswimming.com/careers) and fill out application form.