{Seeking New College Grads!} Implementation Support Manager

Axon - Implementation Support Manager - Body Worn Cameras

Amazing opportunity with for recent college grads or others ready to embark on an exciting and secure long-term career path with abundant growth potential! This role focuses on deployment and implementation on Body Worn Cameras (BWC).

Please make sure you meet the following requirements and understand the interviewing process before moving forward:

able to commute daily to work at 1 Police Plaza, New York, NY 10038

comfortable working as a 1099 for $70-90K to start (via subcontractor ), and, in 12 months or less, transitioning to a W2 employee at $110K with amazing benefits and long-term security

advanced Excel skills / willing to complete an online assessment

familiar with port forwarding on a home network or other router

must pass a Criminal Justice Information Services (CJIS) Level 4 background check

ambitious, independent, and resilient, with a sense of humor

INTERVIEW PROCESS: (can be completed in 1-2 weeks)

Zoom interview with recruiting

Excel assessment

"About Me" video submission (this is a brief video you'll record on your own time, using guidelines we'll give you, and submit to the hiring team.)

Submission to the hiring team for review

Final interview

Decision

If you are amenable to all bullets above, please read on!

Looking for self-starers who value stability, either fresh out of college grad or go-getters with a high school degree. You must have a sterling "can-do" attitude with excellent Excel and computer skills. Awesome attitude to join the team implementing the largest police camera project in the world. Learn from the best!

You will be subcontracting for Axon. Google for "Axon core values" and speak to which one you align with.

Note: We are not hiring former or current police officers under detective level at this time.

Overview:

We are seeking an eager implementation and deployment specialist to join a growing team in New York City. The Candidate will be responsible for performing product preparation, ID, quality checks, digital assignment, and preparation for deployment. Candidate will also be responsible for updating inventory management systems, updating excel spreadsheets and running reports. The position is located at the client facilities and requires a professional with customer facing experience. Detailed requirements below:

Essential Functions:

Plan deployment schedule and requirements

Communication with NYPD Network team to configure VLAN

Submit, monitor and document Service Requests for IP scope changes

Communicate timelines and scheduling with NYPD stakeholders

Manage onsite deployment of Body Worn Cameras ("BWC") and Docks for the NYPD

Assigning, naming, documentation of hardware

Assisting in onsite provisioning of BWC swaps

Certifying evidence upload of newly deployed hardware

Communicating deployment status and schedule to NYPD

Prepare camera kits and assign BWC for onsite walk-in provisioning

Monitor and maintain headquarters BWC supply to support ServiceDesk and walk-in provisioning requests

Assist in onsite implementation and testing

Communicate support status to NYPD resources

Create and optimize team spreadsheets in Excel

Work environment:

One Police Plaza (primary)

NYPD Remote Sites (secondary)

Home office (occasionally)

Physical demands:

Ability to lift and move boxes up to 40lbs throughout the shift

Ability to assemble deployment-ready products following exact work instructions using simple hand tools with zero defects and professional finish

Mandatory:

Ability to commute to lower Manhattan daily, Monday-Friday 8-6

Ability to learn new software quickly

Strong communications and interpersonal skills

Ability to work quickly and accurately while adhering to written instructions as outlined for assembly and testing

Must adhere to strict deployment timelines

Comfortable working at a fast pace on projects that require repetition

Experience working at a client site or on customer facing projects

Must work well with fellow team members and onsite customer

Ability to multitask: balancing multiple projects per day

Must dispose of all equipment packing material on a regular basis

Proficiency performing data-entry in MS Excel

Comfortable working with Windows computer hardware and software

Preferred:

Bachelor's degree

Benefits

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance