Merchant Services Client Support Representative (Field Tech)

Compensation:

$42,000 - $52,000 Annual Base Salary + Commission Structure (We do not pay benefits, for time off, gas, tolls, insurance, tickets, phone, office supplies, food, etc.)

Education / Experience Required:

A high school diploma is required.

A minimum of 1 year of experience in sales, customer service, or tech support is required.

Skills Required:

An optimistic, energetic, and friendly personality is essential for this role. You should be a proactive problem-solver with excellent communication skills, eager to embrace each day’s unique challenges. The ability to follow instructions, remain adaptable, and troubleshoot effectively is key. Strong communication skills are crucial, as you’ll be engaging regularly with clients, potential customers, and managers.

About The Job:

Must have a reliable vehicle to travel between clients. Most days will involve driving, averaging about 40 miles per day, primarily in Long Island and Queens, with occasional trips to Manhattan and Brooklyn.

We are seeking a full-time Merchant Services Client Support Representative to join our team! You will be the right-hand to several successful entrepreneurs who are growing and building their businesses. You will be responsible for facilitating the setup process, managing client relationships throughout the account's lifecycle, troubleshooting and problem-solving, and cultivating new relationships with prospective clients. The position also involves collaborating with clients, agents, and vendors, as well as maintaining a comprehensive understanding of the company's products and services. Additionally, you will train clients and their staff on our systems. This role requires traveling to various locations throughout Long Island and Queens, with occasional assignments in Manhattan and Brooklyn. Each day presents unique challenges, so being enthusiastic about learning and adaptable to change is essential. You must be able to lift 30+ pounds. Learn more about our company here: www.PiggyBankProcessing.com

We are a fast-paced point-of-sale provider looking to train individuals on installing our system and using it. Once proficient, you will install and train new clients and their staff (typically in restaurants & bars) on tasks such as ringing up items, changing prices in the system, splitting checks, resetting modems/routers, reconnecting to Wi-Fi, etc.

This role requires a smartphone (iPhone preferred) and a car, as you will travel to different locations daily. If you enjoy an adventurous job where you meet new people and explore new places every day, this may be the perfect fit for you.

You will engage directly with our clients, so you must be friendly, approachable, and professional, as you will represent our company.

On slower days, you will be required to go door-to-door, handing out flyers and engaging with business owners to gauge interest and qualify potential clients.

Schedule:

This is a full-time position and while there isn't a fixed schedule, our standard workweek typically spans 5-6 days. Operations may begin as early as 7 am, with most days starting around 9 or 10 am and ending around 5:30 or 6:30 pm. However, work hours can extend until 7-11 pm, depending on when our clients close. Employee training sessions may also occur later, depending on business needs.

Responsibilities:

Business attire is required at all times. This excludes t-shirts, ripped jeans, hats, basketball shorts, pajama pants, or sweatpants.

Install point-of-sale equipment, including monitors, cash drawers, receipt printers, kitchen printers, bar printers, and chargers for wireless units. This also involves running wiring neatly and professionally.

Train business staff—including employees, managers, and owners—on how to use the point-of-sale system (training will be provided).

Pick up equipment, program it, and deliver it to clients as needed. You may need to store some equipment and keep minimal items in your vehicle. You will also be responsible for printing shipping labels and dropping packages off with carriers. Troubleshoot and diagnose issues with equipment and software.

Basic tech knowledge of computer systems is required; networking experience is a plus.

Input, interpret, and utilize information from multiple databases, websites, and forms.

The ability to manage stressful situations effectively and maintain a calm demeanor, especially when addressing unexpected challenges, is crucial.

Develop and maintain excellent relationships with clients, agents, and vendors, addressing any issues or problems as they arise.

Facilitate the onboarding process, ensuring a smooth and efficient client experience by handling communication, business documentation, and equipment requirements.

Handle sensitive data accurately and appropriately.

Develop and maintain a knowledge base of all products and services the company offers.

Answer and assist with every phone call. If unavailable, respond within 30 minutes. If unsure how to solve a problem, inform the client that you will find the best resolution and get back to them promptly.

Qualifications:

Computer literacy is a must. Proficiency with Microsoft Office and Google Suite is required.

Must be able to work in a fast-paced, high-pressure environment.

Must stay current on industry-related technology.

Impeccable attention to detail.

Exceptional problem-solving skills.

Ability to prioritize and multitask.

Positive and professional demeanor with a strong eagerness to learn.

Strong organizational skills with excellent written and verbal communication abilities.