E-Commerce Assistant - HVAC

We are a Heating, Ventilation & Air Conditioning company in business for over 30 years!

Qualifications:

1+ Years of E-commerce/Online Sales experience

Ebay/Amazon Selling Experience required

Experience with Excel

Have a strong foundation of skills and knowledge in customer service

Excellent communication skills

Preferred computer skills (i.e Microsoft Office Suite Skills, Photoshop, Inventory Management)

Able to function independently in a fast-paced environment, as well as part of a team

Bilingual in English and Spanish is preferred

Must work In-Office

Responsibilities:

Work alongside the eCommerce Manager to provide customers with the best possible experience by assisting with the implementation of loyalty programs and monitoring customer concerns

Proactively interact and maintain relationships with customers and/or prospective customers across social media platforms, including Facebook groups

Manage incoming calls, emails, and messages on digital and social media accounts

Guide customers throughout the online shopping process

Identify and assess customers' needs to achieve satisfaction

Handle customer complaints and claims, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents; analyze customer's behavior and complaints

Build sustainable relationships and trust with customer accounts through open and interactive communication

Follow communication procedures, guidelines, and policies to engage and retain customers

Perform other duties as assigned