Office Administrator/ Customer Service (English + Chinese)

We are looking for a customer-service representative that speaks English and Mandarin (Cantonese is a plus). You will provide service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities:

Manage large amounts of incoming calls

Identify and assess customers’ needs to achieve satisfaction

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Skills:

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Great attitude

High school degree

Some form of college

Check out our website: www.melodybenefits.com/card

Job Type: Full-time'

'

Work Location:

One location

Work Remotely

No

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

401(k)

Health insurance

Paid time off

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Language:

Mandarin (Required)

Work Location: In person