Customer Service Representative/Office Assistant

Join our reputable Same-Day Courier Company in Manhattan as a Customer Service Representative! We pride ourselves on delivering top-notch service and creating exceptional experiences for our customers within the five boroughs. We’re seeking a motivated individual to manage customer interactions and ensure top-notch service.

Responsibilities:

Manage customer inquiries and issues related to deliveries, tracking, and service options via phone and email

Build and maintain strong relationships with customer accounts through effective communication.

Collaborate with dispatch and logistics teams to track and manage shipments.

Provide accurate and timely information about delivery statuses, shipping rates, and service policies.

Resolve delivery issues, address complaints, and escalate complex problems as needed to ensure customer satisfaction.

Offer guidance and support to customers on how to use our online tools and services.

What We’re Looking For:

Excellent communication skills, both written and verbal.

Strong problem-solving abilities and a knack for troubleshooting.

Previous customer service experience is a plus, but not required—we’re willing to train the right candidate!

Basic computer skills and proficiency with CRM systems (preferred but not required).