Program Specialist, Treatment, Rehabilitation & Care Coordination Services

Job DescriptionUpdated New York State Education Department/Office of the Professions Licensure Requirements:According to the New York State Education Department, Office of the Professions/State Board Office for Social Work and Mental Health Practitioners, as defined in Articles 153, 154 and 163 of the Education Law, effective June 24, 2022, an individual must be:1) Licensed as a Licensed Clinical Social Worker (LCSW) and/or Licensed Master Social Worker (LMSW) to practice social work as operated by the Department of Mental Hygiene agencies. For additional information, please review 7704 Requirements for a license under NYS Social Work: Laws, Rules & Regulations: Article 154 (nysed.gov); or2) Authorized through a limited permit valid for a period of not more than twelve months who has met all requirements for licensure as a licensed master social worker or a licensed clinical social worker except those relating to the examination and provided that the individual is under the general supervision of a licensed master social worker or a licensed clinical social worker, as determined by the department. For additional information, please review 7705: Limited permits under NYS Social Work: Laws, Rules & Regulations: Article 154 (nysed.gov)Please review http://www.op.nysed.gov/surveys/mhpsw/exempt-agencies-overview.htm for the latest information concerning the expiration of the Exemption law.The Office of Treatment, Rehabilitation and Care Coordination Services is responsible for managing access to specialty treatment, rehabilitation, and care coordination services for adults with Serious Mental Illness across NYC. Additionally, the Office is responsible for managing a contract portfolio of community based behavioral health treatment, rehabilitation and support services including, but not limited to, services accessed via SPOA. These services include, but are not limited to, Assertive Community Treatment (ACT), Intensive Mobile Treatment (IMT), Non-Medicaid Care Coordination, Clubhouses, Assisted Competitive Employment programs for adults with Serious Mental Illness. Program performance is monitored through data collection and analysis, ongoing site visits and program provider meetings. The Office also provides technical assistance to support the programs delivery of quality services to service recipients and works closely and collaboratively with other offices within the Bureau of Mental Health across the Division and other City and State agencies to ensure that services provided in NYC are recovery oriented, trauma informed, person centered and operating within the premise of evidence-based and best practices.Position Summary: The Program Specialist for the Office of Treatment, Rehabilitation and Care Coordination Services will work closely with providers to troubleshoot specific program issues, provide technical assistance and when required, assist provider to develop and execute a corrective action plan to improve provider performance. Job Duties and Responsibilities: Candidates must possess be a licensed Master of Social Work (LMSW) or licensed clinical social worker (LCSW) issued by the New York State Department of Education.

Negotiate scopes of service and budgets for behavioral health treatment and care coordination services with other public and voluntary agencies.

Maintains liaison with personnel from State Regulatory bodies and from community groups.

Undertakes and or participates in special projects to improve service delivery operations.

Monitor adherence to scopes of service, budgets, relevant regulations and policies through frequent site visits, data collection and analysis.

Provide consultation and technical assistance to contracted behavioral health treatment and care coordination providers to promote quality of care, adherence to contractual, regulatory and policy requirements. Technical assistance will also focus on care for persons at high risk of violence, including potential disconnections from care.

Conduct and facilitate provider meetings.

Liaise with DOHMH's Single Point of Access to monitor and promote access to and continuity of care with special attention to those with high-risk histories.

Address questions, concerns and complaints from programs and consumers. Review and discuss programmatic audits and fiscal issues as necessary.

Refer, provide and/or coordinate meetings and trainings to address program needs.

Demonstrate a comprehensive understanding of assigned contracted programs/program types and best practices. Based on this understanding, identify, and recommend opportunities for programmatic improvements and contract renewals.

Represent DOHMH professionally at meetings, conferences, and workgroups.

Develop and implement surveys, questionnaires, or other surveillance methods, identify potential data sources, and analyze new and existing data sets to inform program planning and evaluation activities.

Conduct proposal review and evaluation of PARs and RFPs.

Assist with the preparation of reports on agency functioning and service delivery as requested.

Participate in data gathering for Quarterly Program Review and other management reports.

Preferred Skills:

The ideal candidate will possess exceptional written and verbal communication skills, strong analytical and problem-solving skills, and the ability to manage competing priorities and track progress to adhere to set timelines.

Strong computer and data management skills, including proficiency with Word, Excel, and Power Point.

Why you should work for us:

Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)

Benefits: City employees are entitled to unmatched benefits such as:

o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement.o a tax-deferred savings program ando a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.

Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise. Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.QualificationsGraduation from an accredited graduate school of social work as evidenced by a master's degree or certificate and four years of full-time paid experience in public health, medical or psychiatric social work, at least two years of which must have been in a supervisory, administrative or consultative capacity. Within 18 months of the date of appointment, all candidates will be required to obtain a certificate as Certified Social Worker (CSW) issued by the New York State Department of Education.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.