Senior Business Analyst

Job DescriptionAbout the Agency:The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

We maintain building and resident safety and health

We create opportunities for New Yorkers through housing affordability

We engage New Yorkers to build and sustain neighborhood strength and diversity.

HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth. Your Team:Housing Preservation & Development Technology (HPD Tech) is the IT division within HPD. The Office of HPD Tech leads the agency’s effort to transform HPD through technology by promoting productivity and eliminating manual processing, shrinking costs, and increasing the pace of work. HPD Tech works to improve effectiveness of business processes using core applications for flawless execution. HPD Tech empowers decision makers with access to quality (complete and accurate) information to anticipate and pro-actively react to building, neighborhood and market conditions. The Office of HPDTech is composed of 7 units: CIO (Chief Information Office), CTO (Chief Technology Office), CPO (Chief Product Office), Budget, Enterprise Architecture, Planning & Compliance, and Information Security.Your Impact:As the Senior Business Analyst for the Division of HPD TECH, you will represent the business as a subject matter expert in technical discussions by conveying requirements to developers, UI/UX, quality assurance testers and information modelers through process flows, user stories, and use cases. Also, you will lead requirement gathering efforts and discussions with business and technology stakeholders.Your Role:Your role will be to serve as a Senior Business Analyst (BA). The Senior BA will be a key development team member representing the business owners and stakeholders. The primary responsibility will be to translate business needs for the development of technology solutions. Your Responsibilities:

Develop an in-depth knowledge of business operations, document business processes and work with stakeholders to design new processes to achieve strategic goals. Understand on a broad level how operations between different business units interact and flow together. Lead technology team discussions concerning business requirements.

Develop an in-depth understanding of enterprise data objects and attributes. Work with business stakeholders to define functional data needs for the creation of data marts.

Advocate for the business case in all technical discussions, be the primary business contact consulted for all business functionality questions, inquiring with business stakeholders for additional information when necessary.

Work with Tech leads, QAs and Developers in grooming user stories and epics, verify that the solutions match business requirements at all stages of the project.

Required Skills:

4+ years of experience of analysis, requirements gathering, and/or operations analysis/process design and creating work-flows for major systems.

Excellent communication skills, particularly being able to discuss business needs to both technical and non-technical staff

Excellent people skills and the ability to provide leadership in a collaborative, team-driven approach

Independent thinking and decision making skills

Capable of managing multiple task in a fast paced, high volume environment and the ability to adapt plans to unexpected changes

Competence in SQL or other data query language

Familiarity with Agile and Waterfall software development life cycle approaches

Familiarity with UML process diagramming, including experience with Microsoft Visio

Have an aptitude for solving puzzles and bringing clarity to abstract, often contradictory needs

Ability to understand business requirements and document them into a functional spec

Preferred Skills:

2+ years of demonstrated practice using MS Visio for flowcharting (creating work-flows based on business needs).

2+ years of experience in analyzing, disseminating and interpreting policies and procedures.

2+ years of research and business analysis for client services and system enhancements.

2+ years of experience in writing user documentation, training materials and user manuals/ user guides.

2+ years of experience in system planning, testing, piloting and system implementation.

2+ years of experience in Application, User Interface analysis and design, understanding of System Development Life Cycle (SDLC) and Agile methodologies.

Solid attention to detail and multi-tasking skills.

Exemplary accuracy and quality controls skills.

High level of organizational awareness.

Strong conflict resolution and negotiation skills.

Concise, detailed, and well-structured note taking.

NOTE: Only those candidates under consideration will be contacted. This position is open to applicants who filed for an exam or those who are already permanent in the Computer Specialist (Software) title. Please indicate in your cover letter whether you have filed for an exam or are already permanent in the Computer Specialist (Software) title. Applicants who filed for an exam will be required to produce a copy of their Order Confirmation Receipt at time of interview for verification.This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and various unions.Qualifications(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or (2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or (3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project. NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements. Special Note To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.