CUSTOMER SERVICE - FULL TIME

A company based in NYC is seeking a individual to manage office clerk responsibilities within a dynamic warehouse setting.

Responsibilities include:

Handling inbound calls related to customer accounts, ensuring excellent service through courteous greetings, verifying contact details, and demonstrating patience and helpfulness.

Processing orders using QuickBooks Database Software, entering customer information accurately, notifying the warehouse of shipments, coordinating logistics for shipping, and processing payments as needed.

Managing daily customer emails and sales requests.

Documenting customer feedback, shipping errors, and processing shipping claims.

Adhering to communication procedures, guidelines, and policies.

Checking completed work for accuracy.

Qualifications:

Education and Experience:

High school diploma.

Proficiency in Microsoft Outlook; familiarity with QuickBooks or data entry software is advantageous.

Accurate keyboard skills with demonstrated ability to input data at required speeds.

Knowledge of proper spelling, grammar, and punctuation.

Familiarity with clerical and administrative procedures.

Key Skills for Success:

Strong organizational and time management abilities.

Ability to multitask in a fast-paced environment.

Attention to detail and a professional demeanor.

Positive energy, a can-do attitude, and a collaborative team spirit.

1-2 years of professional work experience preferred.

Resourcefulness, adaptability, and a strong willingness to learn.

Ability to work independently while also taking direction effectively.