-
ID
#52972046 -
Salary
TBD -
Source
New York -
Date
2024-11-30 -
Deadline
2025-01-29
Bilingual Customer Service Rep. (7a-3p) and (3p-11p)
New York, New york city 00000 New york city USAAbout Us
Best Deal Car Service Inc., recognized by Inc. Magazine as one of the 5000 Fastest Growing Companies for four consecutive years, is a leader in the car service industry. We have proudly served the Northeast Bronx community for over 30 years. We are seeking a bilingual, customer-focused individual to join our team. Familiarity or working knowledge of Limosys software is a MUST.
Responsibilities
As a Customer Service Representative you will:
Handle inbound calls from both cash and corporate non-emergency transportation queues.
Professionally gather and document information from callers in an organized and efficient manner.
Provide exceptional service and demonstrate flexibility to meet the needs of our customers and business goals.
Collaborate systematically with team members and other stakeholders.
Maintain an organized workspace to ensure efficiency.
Promote mutual respect and professionalism among customers, drivers, and team members.
Complete additional duties and tasks as assigned.
Our requirements are:
Bilingual (English and Spanish) – Required.
High School diploma or GED.
Prior experience in a call center or dispatching is a plus.
Ability to thrive in a fast-paced, customer-focused environment.
Willingness to work weekends, overnights, and/or holidays as needed.
Strong phone communication and interpersonal skills.
Proficiency in MS Office applications.
Exceptional organizational skills and attention to detail.
Punctuality and excellent attendance are essential.
Familiarity with HIPAA regulations and a commitment to confidentiality.
Ability to relate to and empathize with a diverse customer base.
A proactive attitude and team-oriented spirit.
High ethical standards and a commitment to excellence.
Ability to meet or exceed performance goals set by the company.
We offer
One-week paid vacation (after 1st year of employment)
Holiday pay
Paid Birthdays Off
Training and Development
Business casual dress environment
Team based performance bonus
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