Front Desk Secretary BDC Used Car Dealership

Used Car Dealer with 90+ plus vehicles looking for Front Desk Receptionist.

Answer phones, make appointments, follow up with appointments.

Make phone calls, appointments stay on top of leads coming.

Must pass background check.

Bilingual is a plus.

Qualifications

You have excellent communication, interpersonal, and organizational skills

You are reliable and presentable in business attire representing Empire in a professional matter

You understand the importance of listening and being empathetic

You have strong work-ethic with the ability to work in a fast-paced, results-driven environment

You have experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction

You have friendliness, enthusiasm, reliability, with a positive "team-player" attitude

You are an excellent teammate with a collaborative attitude and eagerness to improve

You are open to constructive feedback to improve your performance and development

Flexible with work scheduling and availability to work weekends and holidays

You have strong computer and multi-tasking skill: Dealer Center, Microsoft etc.

You will operate a clean, organized, presentable workplace with a strong attention to details

You are prompt, savvy, and have a responsible, courteous demeanor

You are well spoken with a positive and hardworking personality

You enjoy speaking to people, helping them with patient focus and attention

Responsibilities

You will receive customer calls and establish follows-up with sales appointments

You will make outbound calls following up with customer inquiries

You will respond quickly to internet & phone inquiries by email, phone & text

You will provide customers with exceptional product knowledge and direct them to the appropriate dealership resources

You will provide a friendly and helpful demeanor with the sales team while working on answering customer inquiries on used cars

Work closely with other BDC representatives in a team environment respecting each other

You will provide timely follow ups with customer questions creating a positive customer experience

You will participate in team and process development sessions – keeping positive relationships with teammates, sales teams, and dealership management.