Senior Operations Analyst - ACH

Senior Operations Analyst - ACHSaint Louis, MissouriJob Description:Line of Business Job Description:Main point of contact for Clients for Onboarding and implementation related queries within BofA across ACH product. Candidate must be available to offer excellent Client service and deal with all Client queries during the onboarding process, building relationships between our Clients and internal BofA departments. Attain up to date market knowledge on the key initiatives and developments pertaining to the ACH Product.Job Description:This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.Responsibilities:

Leads implementation for products, services, and operational solutions

Manages the design, documentation, implementation, and monitoring of new products and services

Consults on procedural, technical, and operational changes

Advances business products knowledge within operations environment

Fosters relationships with partners and teammates

Inspects data to identify issues and trends

Presents reporting on key performance and implementation status

Reviewing documents, client outreach for additional clarifications, updating system of records with client information, and testing with clients in a User Test Environment

Review and correction of daily audits and other exception processing as needed

Required Qualifications:

Analytical thinking, problem solving skills and detail oriented

Good oral and written communications skills

PC proficiency and excellent Keyboarding/Typing skills

Ability to work independently, as well as, collaborate within a team

Proficiency with Microsoft Excel, Microsoft PowerPoint

Desired Qualifications :

​Knowledge, or background on ACH

Desired Skills :

Attention to Detail

Monitoring, Surveillance

Policies, Procedures, and Guidelines Management

Regulatory Compliance

Written Communications

Adaptability

Business Acumen

Continuous Improvement

Critical Thinking

Process Mapping

Change Management

Consulting

Data Management

Reporting

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Shift:1st shift (United States of America)Hours Per Week:40Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .