Client Service Professional / Receptionist 2024 Tax Season

Note: This seasonal and recurring position at H&R Block starts in January 2024.

A local, family-owned H&R Block Franchise office seeks to fill the role of Client Service Professional (CSP) for seasonal and recurring employment. Duties include answering phones, greeting clients, handling paperwork signatures, scheduling, filing, and more. The ideal applicant has demonstrated prior experience in the receptionist / administrative field and is friendly, reliable, detail orientated, and capable of multi-tasking in a fast-paced environment.

As a Client Service Professional at H&R Block you will:

Answer phones and greet clients in a personalized, friendly, and inviting manner

Match clients with the best-suited tax professional for their needs

Manage cash, credit, or check transactions, ensuring accuracy of daily drawer reports

Maintain and organize customer files for pick-up or storage

Assist WFA (Work From Anywhere) Remote Tax Associates by facilitating the process

Maintain office cleanliness and organization of resources with team members

Things we look for in a Client Service Professional at H&R Block:

Experience working in a fast-paced environment

Previous experience in a customer service environment

Ideal candidates would have:

Sales and/or marketing experience

Ability to multi-task

Strong organizational and time-management skills

Point of sale experience

Knowledge and experience with a Windows based computer system

This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.

Pay dependent on experience