Customer Service Representative

Description We are looking for a proactive Bilingual Spanish Call Center Specialists to join our team based in INDIANAPOLIS, Indiana. In this role, you will be responsible for offering top-notch customer service through various channels, assisting in making payments, promoting self-service tools, and maintaining call center metrics. This position offers a contract to hire employment opportunity. We have the following shifts available:

Thursday-Monday 1pm-9pm

Friday – Monday 10am-9pm

Monday – Friday 10am-7pm

Responsibilities: Deliver high-quality customer service through phone, email, tickets, and chat Open and manage trouble tickets for specific customer issues Clearly and concisely explain product options and related charges to customers Efficiently navigate through customer service systems and tools, including CRM application Solve routine or standard problems using existing procedures; receive instruction, guidance, and direction from others as needed Maintain quality scores and call center metrics as per guidelines Promote self-service tools such as IVR and Web Keep customers informed of promotions and/or new or upgraded products Provide quotes for rates and encourage customers to utilize prepay options Perform other related duties and responsibilities as required or assigned.inRequirements Proven ability in data entry tasks Bilingual in Spanish Proficiency in email correspondence Experience in providing customer quotes Knowledge of the payments industry, particularly in a corporate setting Previous experience in a call center environment is beneficial Excellent communication skills, both verbal and written Ability to multitask and manage time effectively Proficiency in using computer software and applications High level of accuracy and attention to detail Ability to work in a team environment Willingness to learn and adapt to new technologies and systems Ability to handle confidential and sensitive information with discretion.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .