Customer Service Representative

Description Robert Half is seeking a dedicated Customer Service Representative with at least one year of experience in a call center environment. The ideal candidate will have strong communication skills, a problem-solving mindset, and a genuine interest in providing excellent customer service.Responsibilities:

Manage large volumes of incoming calls, emails, and live chats in a timely manner.

Identify and assess customer needs to achieve satisfaction.

Handle customer complaints, guide them through correct procedures, and provide effective solutions.

Create accurate records of customer interactions and transactions, documenting details of inquiries, comments, and actions taken.

Collaborate with team members and other departments to resolve customer queries promptly.

Follow established customer service procedures and policies.

Build sustainable relationships of trust with customers through open and interactive communication.

Requirements

Qualifications:

Minimum of 1 year of customer service experience in a call center environment.

Strong phone contact handling skills and active listening.

Excellent written and verbal communication skills.

Ability to handle stressful situations while remaining calm and courteous.

Proficient in Microsoft Office Suite and familiarity with CRM systems.

High School Diploma

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .