-
ID
#4503147 -
Salary
TBD -
Source
CDI -
Date
2020-08-04 -
Deadline
2020-10-03
Scheduling Specialist
Indiana, Fishers 00000 Fishers USAVacancy expired!
Be a part of something bigger, and join our team as a Medical Scheduling Specialist at our Fishers, IN center, and help transform lives through remarkable customer service. As a Scheduling Specialist, you will be the first point of contact for patients and referring professionals answering phones, scheduling appointments, and managing faxes.CDI delivers quality patient-centered care, showing in words and actions the true meanings of our core values of accountability, compassion, drive, excellence and integrity. You will play an important part in that process by answering phones and handling calls in a professional and timely manner. You will actively listen to customers' needs on the telephone, and show empathy to every patient you speak with.ESSENTIAL DUTIES AND RESPONSIBILITIES: Creates a positive experience for every customer, every day by believing in and practicing The Experience(85%) Scheduling
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and staff
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and
recorded accurately
Daily responsibility for calling and scheduling as many patients for whom the Company
currently has orders
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing,
preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest
patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring
physicians
Obtains and enters new referring physician information in computer system data base
and passes along to marketing for follow up
Understands how and when to roll phones on and off answering service
Alerts other clinics of phone problems that are passed along to your clinic
Handles overflow calls for other centers within market to ensure uninterrupted exam
scheduling for referring offices
Arranges transportation and hotel accommodations for patients when appropriate
Provides back up coverage for front office staff as requested by supervisor (i.e., rest
breaks, vacations and sick leave)
(10%) Insurance
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require
waivers to obtain authorization if needed prior to appointment
(5%) Completes other tasks as assignedRequired:
High school diploma or equivalent
Microsoft Office Suite experience
Proficient with using computer systems and typing
Must be able to handle multi-level phone system with a high volume of calls at one time
Preferred:
1-2 year customer service experience
Medical terminology and previous clinical business office experience
Bilingual
Be a part of something bigger join our team in transforming lives through remarkable service. CDI is a national provider network of medical imaging and related services. Through our collection of partnerships, we deliver our trademark customer service and high-quality services to enhance patient care in more than 35 states, offering a wide range of screening, diagnostic and interventional procedures that complement each community's needs.CDI is an EO Employer/Vets/Disabled.Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Vacancy expired!