International Client Services/Operations Associate

ALYCE Paris is looking for a bi-lingual (Spanish speaking) International Client Services/Operations Associate

This position reports to the Int’l Account & Client Services Director

Job Description

Goal: delight customers by answering their needs with a positive attitude; provide customers solid answers within 36 hours; never lose a full-price sale; provide error-free, timely paperwork that shipping needs to complete fulfillment; solve issues proactively so customers don’t complain; avoid costly returns of product

Customer Service:     

know the product assortment by heart 

answer calls and any inquiries

order entries 

track POs from USA to China for Canada and International accts

update records in the AS400

run credit cards

Receiving

Goal: error-free enrouting                  

Enroute shipments based on Cherry’s paperwork

Receive shipments when they come in 

Print & organize the pick tickets

Print delay tickets

Receive and invoice International shipments 

Review vendor invoices for accuracy

Returns:                      

Assist logging in returns

Check with senior customer service if return is justified, then issue call tag or RA#

Open returns boxes and determine if items can go back to stock or need repair first. 

Write up repair slip

Inspect repairs, return satisfactory repair to inventory

Update inventory as needed

Rebag and re-seal returns

Miscellaneous: 

make sure Q2 and P8 printers have paper

file stock orders

invoicing help in the shipping dept when they need help

Assist marketing with proofing/editing catalogs against info in AS400

Review price lists for accuracy

Check retail portal for accuracy

assisting when help is needed in other areas when possible

Hiring Immediately. Please send resume to be considered.