Technical Product Analyst

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.The GTIO Tech Product Analyst collaborates with the Director of Service Management and is responsible for identifying insights and opportunities that lead to the overall reduction of support requests. This role is also responsible for maintaining/improving the data warehouse and supporting workflows that enable these capabilities.This is an exciting opportunity for an expert technology leader to help craft the transformation of infrastructure and operations products and services to the entire McDonalds environment.Responsibilities & Accountabilities:Contributes to features from conceptualization through implementation and through maintenance and support.Has input into the functional design of the business requirements in a manner well understood by the developers and provide acceptance criteria.Writes epics, user stories, acceptance criteria in automation scripts and participate in all agile events of the product group as a team member.Collaborates with other product teams, technical architects, developers, and tech leads to understand the technology roadmap for modernization.Verifies the results of testing and raise defects/issues against the features owned.Supports the end-to-end testing of the feature and provides sign-off for the code release into production.Validates the production release by working with business users using test accounts in production environment.Builds and maintains strong working relationships with multiple diverse collaborators across the company.Understands customer issues, converting them into problem statements and provides out of box solutions thru design thinking.Benefits eligible: Yes

Bonus eligible: Yes

The expected salary range for this role is $98140 - $125130 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience and other job-related factors.