Customer Care Representatives ANNUAL RAISE/BONUS/HYBRID

Customer Care Representative (Fort Lauderdale)

Life Extension

Employment type: full-time

Job title: Customer Care Representative

Customer Care Representatives ANNUAL RAISE/BONUS/GREAT BENEFITS & 60% Remote!

Fort Lauderdale, FL

Please note - this position will start April 22nd

Please note - this position is a hybrid schedule

Training Schedule (first 6-7 weeks) - 10:00am-6:30pm

Permanent Schedule - Mid-shift

Select from:

12:00pm-8:30pm

12:30pm-9:00pm

NO SALES EXPERIENCE REQUIRED. HOURLY + ANNUAL BONUS + ANNUAL RAISE WITH NO CAP. Our promotions are FROM WITHIN and we have an INCREDIBLE benefits package waiting for you including an ANNUAL RAISE AND AN ANNUAL BONUS - Apply today!

Come join us, and grow your career with Life Extension in 2024. We are busier than ever and need enthusiastic customer service-minded individuals to come join our team!

Job Title: Customer Care Representative – Tier 1

Reports To: Call Center Manager

Department: Customer Care

Location: Fort Lauderdale, FL

Position Type: Full-time

Status: Hourly

General Description: This position is responsible for answering inbound order placement calls for

customers. This role also responds to general inquiries, all while providing exceptional service.

Core Duties and Responsibilities:

Ability to process customer orders in a calm, reassuring and professional manner that promotes the company’s “Always Say Yes!” philosophy.

Follow appropriate system suggestions on additional product options

Ability to accept and quickly apply coaching and feedback in order to improve individual performance and customer experience.

Advanced communication and decision making skills.

Ability to handle multiple tasks such as actively listen to our caller’s needs while navigating internal systems and consistently providing resolution using existing policy (or reaching out to support staff when needed) to support the “Always Say Yes!” philosophy.

The ability to successfully work in a fast-paced and ever-changing environment while meeting performance expectations as set forth by the company.

Ability to seek out accurate and complete information to all callers in each situation.

Every employee is expected to be reliable and punctual in reporting for scheduled work.

Ability to be flexible as needed to meet the fluctuating business needs (i.e. overtime, delayed lunches and/or breaks).

Regular onsite attendance is an essential function of this position

Additional duties as assigned.

Position Requirements:

High school diploma or equivalent

Preferred 1-2 years experience in a call center environment

2+ years experience providing exceptional customer service

Demonstrated ability to communicate clearly and articulately

Advanced analytical, problem solving, and decision making skills

Proven experience in an environment that requires strong multitasking skills

Job Type: Full-time