Assistant Manager

Assistant Manager Job Description

Summary:

Giovanni’s Fish Market, located in Morro Bay since 1985, is a medium-sized business with approximately 45 staff members specializing in seafood product sales. Giovanni’s includes two restaurants, a retail fish market, wholesale and commercial processing areas, a shipping department, and a full administrative department. We also manage an outdoor logistical yard and marina, providing support services like shipping, receiving, transportation, storage, and commercial fishing offloading.

The Assistant Manager will play a vital role in supporting the General Manager and department supervisors in daily operations, ensuring efficient workflows, quality control, and high customer satisfaction.

Job Responsibilities

Operational Support

Assist the General Manager and Administrative Staff with daily operational tasks, working across departments as needed.

Oversee daily operations in the absence of the General Manager, ensuring all policies and procedures are followed.

Assist in monitoring the functionality of all Peripheral systems, including POS terminals, scales, and other associated hardware.

Help delegate tasks to lower-level supervisors and staff, ensuring tasks are completed in a timely manner and up to company standards.

Staff Management & Training:

Supervise team members and provide guidance on daily tasks and human relations to foster a positive work environment.

Participate in the recruitment, orientation, and training of new hires, ensuring staff are well-prepared to meet operational standards.

Assist GM with scheduling optimization by providing feedback on staffing to optimize workforce efficiency.

Inventory & Vendor Management:

Assist in conducting monthly physical inventories

Monitor and verify supplier invoices to ensure accuracy

Collaborate with GM to ensure efficient inventory levels.

Quality Control & Compliance

Conduct daily quality control checks on food products and ensure compliance with health and safety standards.

Maintain a safe and clean work environment by following local, state, and company guidelines.

Customer Engagement & Marketing

Work with the GM, and admin staff to assist with implementation of current promotions and customer engagement initiatives.

Respond to customer concerns and feedback, ensuring a positive experience for all patrons.

Reporting & Communication:

Report to Admin and General Manager regarding operational metrics, including sales, labor, and inventory data.

Participate in weekly meetings with the General Manager and bi-weekly meetings with department supervisors to address goals, challenges, and areas of improvement.

Facilitate communication between frontline staff and upper management in areas of feedback from and about Staff.

Work Hours

The Assistant Manager is expected to work a minimum of 5 days, 40 hours per week. Flexibility is required, particularly during weekends, holidays, and peak business times.

Will assist in covering for the General Manager when necessary and ensure presence during high-volume periods.

Benefits:

PTO (Paid Time Off)

IRA with matching funds

Medical insurance

Career development and growth opportunities

Employee discount on purchases

Qualifications and Skills:

Minimum 3-5 years of experience in a management role, preferably within the restaurant or retail industries.

Strong leadership and communication skills, with the ability to lead a diverse team.

Familiarity with front and back-of-house operations, inventory management, and customer service.

Proficiency with POS systems and Microsoft Office (Excel, Word) is preferred.

Understanding of cost and labor management for maximizing profitability.

Ability to assist the General Manager in both long-term planning and immediate operational needs.

Education & Experience Requirements:

3-5 years of experience in a supervisory or assistant management role within restaurant, retail, or related fields.

Business management coursework or relevant hands-on experience is a plus.

Proficiency with digital marketing and basic IT troubleshooting is a bonus but not required.

About Giovanni’s Fish Market:

Giovanni’s Fish Market is a family-owned business committed to ethical and sustainable practices. We strive to create a safe, enjoyable experience for our staff and clientele while maintaining high standards of efficiency, consistency, and profitability.