Hotel Front Office Manager

Hotel seeking a Front office Manager. As a FOM, you will be responsible for overseeing the operations and performance of the hotel and providing support to the General Manager. Your duties will include:

- Providing leadership and guidance to staff

- Answer staff questions, or cover shifts when needed

- Ensuring high-quality guest services and satisfaction

- Training, implementing and enforcing company policies and procedures

- Monitoring financial performance

- Conducting regular room inspections to maintain quality standards

- Collaborating with other departments to optimize operations and provide additional support where/when needed

- Resolving guest complaints and ensuring prompt resolution

- Conducting regular performance evaluations for hotel employees

-Any other task as needed to best serve the hotel and its guests

```Experience```

To be successful in this role, you should have the following experience:

- Previous experience in a leadership role within the hotel or hospitality industry

- Strong supervisory skills with the ability to motivate and inspire teams

- Excellent phone etiquette and customer service skills

- Strong communication skills, both verbal and written

- Knowledge of front desk operations, including check-in/check-out procedures

- Bilingual is preferred but not required

- Familiarity with night audit processes and guest service best practices

-Must be able to work nights, weekends, and holidays. Occasional night audit fill in as needed.

Please note that only qualified candidates will be contacted for further consideration.