Sales Administrator

Leading provider of cutting-edge technologies and services, seeks a Sales Administrator to provide administrative support to the sales team and R & D side operations team, handling customer inquiries, processing orders, managing quotations, and ensuring a smooth flow of communication between customers and internal departments.

PRINCIPAL ACCOUNTABILITIES

Promptly handle customer inquiries or redirect to appropriate team members.

Greet visitors and customers in a professional and friendly manner.

Interact daily via various telecommunications methods with customers to provide outstanding customer service for the products and services.

Process customer orders accurately and timely.

Facilitate quotations and ensure they are accurate, timely, and aligned with customer requirements.

Track customer orders and provide regular updates.

Assist the sales team in coordinating sales activities and ensuring smooth communication with customers.

Follow up with customers to resolve any issues related to orders or services.

Prepare sales reports and documentation as required.

Communicate with customers regarding product availability, shipping, and any changes in order status.

Address and resolve customer complaints following Company guidelines, ensuring satisfaction is maintained.

Assist in maintaining and organizing sales files, order documentation, and customer records.

Perform general office tasks such as data entry, filing, and other clerical duties as needed.

Perform other duties as needed.

QUALIFICATIONS/ KNOWLEDGE/ EXPERIENCE

High school diploma or equivalent

Associate’s or Bachelor’s degree

Previous experience in sales administration, customer service, or related roles.

Experience in medical manufacturing industry is highly desired

Proficient Microsoft Office Skills and ability to create presentations and/or reports

This position is 100% onsite

Please submit your resume for immediate consideration.