Customer Service Rep (Collections)

SPECIAL NOTE: Space is limited for our next available class, so please apply if you are ready to work right away.

Location: Tustin, CA

Company Overview:

Superior OC Recovery is a leading financial services company dedicated to providing exceptional debt collection services. We take pride in our commitment to securing the best possible arrangements for our clients while keeping our phones buzzing with proactive communication. As we continue to grow, we're seeking motivated individuals to join our team as a Customer Service Rep (Collections).

Job Description:

As a Customer Service Rep (Collections), you will be responsible for contacting individuals with outstanding debts and verifying location information. You will work closely with our experienced team to learn effective debt collection techniques, develop negotiation skills, and navigate compliance regulations.

If you have any Screener/Opener or Closer experience in Auto Warranty, Debt Consolidation, Student Loans, Canvassing, and Telemarketing, then we need you.

If you did collections back in the day, then those big checks are looking for you here.

If you know what ABC means in sales, then this is for you!

Key Responsibilities:

Contacting debtors via phone, email, and mail to discuss payment options and negotiate payment arrangements.

Documenting all communication and payment agreements accurately in our system.

Providing excellent customer service and addressing any concerns or questions from debtors.

Adhering to all company policies, procedures, and compliance regulations.

Requirements:

High school diploma or equivalent.

Excellent communication and negotiation skills.

Ability to work independently and as part of a team.

Strong attention to detail and organizational skills.

Previous experience in customer service or collections is a plus but not required.

Benefits:

Competitive Commission/Bonus Structure

Opportunities for advancement and professional development

Compensation:

$17-$19 hourly plus bonuses (depending on experience), 25-40 a week

or

25% Commission (depending on meeting criteria)

If you are interested, reply with a resume to the ad or call the number offered. If you are prompted to leave a voicemail, please leave your name, best contact number, and your best elevator pitch on why you should be hired.