Customer Service Representative‼‼

SKYSTAFF is urgently hiring for customer service representatives at one of our Compton facilities.

Kindly send resume for reviewal , we are scheduling interviews ASAP!

Shift:Monday to Friday 7:00 AM To 3:30 PM

Role and responsibilities:

· Handle customer inquiries regarding ocean freight and trucking services, rates, shipment status, and schedules.

· Act as the main point of contact for customers from booking through delivery.

· Provide timely and accurate updates on shipment progress, including estimated delivery times and potential delays.

· Assist customers with booking freight services, including ocean and inland trucking transport.

· Coordinate with carriers, drivers, and warehouses to ensure efficient movement of goods.

· Maintain accurate records of shipments in the company’s tracking system.

· Address and resolve customer complaints, shipment issues, and delays.

· Ensure all documentation (bill of lading, invoices, etc.) is accurate and compliant with international shipping regulations.

Relationship Management:

· Build and maintain strong relationships with customers by providing excellent service

· Provide feedback to sales and operations teams regarding customer needs and expectations.

Required qualifications:

· 2+ years’ experience

· Bilingual

· Familiarity with ocean freight and trucking operations

· Excellent communication and interpersonal skills

· Proficiency in Microsoft office ( Word, Excel) and experience with transportation management systems (TMS) or similar software.