Plumbing co seeking dispatcher/production coordinator

compensation: $25-30 per hour to start

employment type: full-time

job title: Production coordinator – Dispatcher

Summary

The Production coordinator Dispatcher plays a crucial role in the business, ensuring seamless communication between our customers and our operational teams. This position involves performing various administrative tasks related to customer calls, job management, scheduling, and customer satisfaction. Additionally, the Production coordinator Dispatcher is responsible for maintaining a high level of customer service and assisting with general office duties.

Primary Responsibilities:

Promptly receive and enter lead calls and job referrals into the system, ensuring accuracy and completeness.

Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.

Handle general phone calls and greet callers, ensuring a positive and welcoming experience.

Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.

Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.

Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion.

Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.

Perform other job-related duties as assigned.

Education and Experience Requirements

Previous production /office experience preferred.

Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.

Proficiency in using various digital tools and technologies to complete job tasks efficiently.

Experience in the plumbing, restoration, construction, and production

Requirements

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working hours varying between 7:45 a.m. and 5:00 p.m., Monday–Friday. Some on call weekends on rotation. This position may require longer hours and some flexibility in hours may be needed depending upon business needs.

Benefits:

- PTO

- Medical

-sick days

-national holidays pay

Lots of room for growth

$25-30 is a starting hourly

We are looking for a candidate to make more and grow.