Technical Support (Level 1)

To apply for this job, follow this link https://app.smoothhiring.com/candidate/apply-job/ITS0015-CAWK?ps=clp

About You

Are you the person that everyone comes to when they have IT problems? We're looking for someone that prides themselves on working with people of all experience levels to understand and help them solve their technology challenges. If you enjoy learning a well-defined/documented process and then being the 'go to' person to consistently do it that way every time to ensure a consistent result then this is the job for you. If you're bored with your IT job and looking for something where no two days are the same, why not join us at a place that was just named a finalist in the 2024 Best Places to Work contest? This is also a place where you'll work with a deeply experienced team of seasoned professionals - the best of the best - that you can learn from and advance your skill set.

PREFERENCE GIVEN TO APPLICANTS WHO COMPLETE A CULTURE INDEX SURVEY AT

https://go.cultureindex.com/p/o6ttBI69DwaAe1d

About Us

itSynergy is the market leader in providing technology consulting services to small and medium businesses and we were just named a finalist for the annual Best Places to Work Contest.

Above all, we're looking for a culture fit. We're extremely honest, don't bring our egos to work, LOVE to laugh and have fun, enjoy the challenge of working together towards a common goal, are good at what we do, and deliver results. Sound like a place where you'd fit right in? We'd love to talk with you.

Job Duties

Triage help desk calls and begin basic troubleshooting and support

Password resets (Office 365, Active Directory Accounts, VPN, etc…)

Client email, printer, scanner configuration support and troubleshooting

Mobile device configuration support and troubleshooting

Browser configuration support and troubleshooting

Application installation, support, and troubleshooting with vendor-provided support

Basic network connectivity support and troubleshooting

Basic virus and malware cleanup

New user and computer setups following well-defined process

Where required, work with team members at customer locations to resolve issues reported in individual tickets, or as a resource on large projects

Serve as backup for Service Coordinator in the event of the absence of the main Service Coordinator (vacation or illness etc.)

Education

High School Diploma (or equivalent)

Qualification

Previous experience in a related field

Skills

Ability to meet deadlines and communicate well with both customers and management when delays arise

Critical thinker with the ability to research, but escalate when appropriate

Excellent verbal & written communication skills

Excellent problem solving and troubleshooting skills

Great attention to detail and ability to follow documentation precisely and consistently

Excellent Customer Service skills

Must be able to lift 50 lbs

Reliable transportation and professional appearance

Works well in a team or independently depending on circumstances

Compensation

40-50K depending on experience

Position Type

Onsite

Benefits

Health Insurance - employer pays 80%

Dental, Vision - Employer pays 100%

Short Term & Long Term disability - Employer pays 100%

$50K Life Insurance - Employer pays 100%

401K- Employer matches up to 5%

2 weeks vacation

Paid sick days

Continuing Education – Employer pays 100%

To apply for this job, follow this link https://app.smoothhiring.com/candidate/apply-job/ITS0015-CAWK?ps=clp